Receptionist / Scheduling Coordinator

Restoration Masters LLC; Santa Maria (CA); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Sick time

Job summary

Restoration Masters in Santa Maria is seeking a reliable Receptionist / Scheduler to join our in-office team. You will be the first contact for clients, manage inquiries, schedule estimates, and coordinate restoration and construction jobs.

If you thrive in a fast-paced environment, love keeping schedules organized, and enjoy helping people, we want to hear from you! The position is in-office with Monday–Friday hours and a pay range of $18.00–$21.00 per hour, depending on experience.

Qualifications

• 1+ year experience in receptionist or scheduling.
• Strong verbal and written communication.
• Proficient with MS Office/Google Workspace.
• Able to work entirely in-office, Monday–Friday.

Responsibilities

• Front Desk & Phone Management: Answer incoming calls warmly and professionally.
• Client Intake: Receive and log new client requests for remediation and construction services.
• Estimate Scheduling: Coordinate calendars for estimators and project managers to book initial site visits.
• Job Scheduling: Maintain master schedules for approved restoration and construction projects.

Skills

Customer service

Communication

Organization

Tech skills

Reliability

Tools

MS Office

Google Workspace

Scheduling software

Job description

Receptionist / Scheduling Coordinator

Company: Restoration Masters

Location: In-Office

Job Type: Full-Time or Part-Time (Monday – Friday)

Pay Range: $18.00 – $21.00 / hour (Dependent on Experience)

About Us

At Restoration Masters, we specialize in top-quality remediation and construction services, helping homeowners and businesses restore their properties after fire, water, or storm damage. We pride ourselves on reliable communication, efficiency, and compassionate service during challenging times for our clients.

Position Summary

We are seeking a reliable, organized, and friendly Receptionist / Scheduler to join our in-office team. As the first point of contact for Restoration Masters, you will play a crucial role in managing incoming client inquiries, scheduling estimates, and coordinating booked construction and remediation jobs.

If you thrive in a fast-paced environment, love keeping schedules organized, and enjoy helping people, we want to hear from you!

Key Responsibilities

• Front Desk & Phone Management: Answer incoming calls warmly and professionally, addressing client questions and routing calls appropriately.
• Client Intake: Receive and log new client requests for remediation and construction services.
• Estimate Scheduling: Coordinate calendars for estimators and project managers to book initial site visits.
• Job Scheduling: Maintain master schedules for approved restoration and construction projects, ensuring crews and project leads are dispatched efficiently.
• Customer Communication: Provide clients with prompt updates regarding scheduling, arrival times, and next steps.
• Administrative Support: Keep customer records updated in our system, assist with general office filing, and support office operations as needed.

Qualifications & Skills

• Experience: 1+ years of receptionist, customer service, or scheduling experience (experience in construction, restoration, or trades is a plus, but not required).
• Communication: Strong verbal and written communication skills with a customer-first attitude.
• Organization: Exceptional multi-tasking and time-management skills with high attention to detail.
• Tech-Savvy: Proficiency with basic office software (MS Office/Google Workspace) and comfortable learning company scheduling software.
• Reliability: Dependable attendance and punctuality for an entirely in-office schedule (Monday through Friday).

Schedule & Benefits

• Work Location: On-site at our main office
• Hours: Monday – Friday (Standard business hours; specific hours to be discussed for Part-Time vs. Full-Time).
• Pay: $18.00 – $21.00 / hour, negotiable based on relevant experience.
• Sick Time: 40 hours of sick time per year.