Service Coordinator (Customer Support & Billing)

Socket.dev; Chicago (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Performance bonuses

Growth opportunities

Team-focused culture

Job summary

Paul Davis Restoration is seeking a Restoration Office Coordinator in Chicago to be the hub of operations, handling customer calls, coordinating schedules, and supporting invoicing and job costing to keep projects moving and cash flow healthy.

The role blends customer service, coordination, and bookkeeping in a fast-paced environment. You’ll work on site at 4900 N Elston Ave, with Monday–Friday hours, and opportunities for growth while contributing to a team-focused culture.

Qualifications

• Strong communication via phone and email.
• Highly organized and detail-oriented.
• Ability to manage multiple tasks at once.
• Experience with QuickBooks or bookkeeping preferred.
• Calm and professional in urgent situations.

Responsibilities

• Answer incoming calls and assist customers experiencing property damage.
• Collect job details and set up new claims.
• Schedule inspections, mitigation, and follow-up work.
• Keep customers informed on job status and next steps.
• Track job costs (labor, materials, subcontractors).
• Create and send invoices to customers and insurance carriers.
• Reconcile vendor bills and job expenses.
• Assist with AR follow-up on outstanding invoices.
• Maintain complete and organized job files (RMS, QuickBooks, etc.).
• Ensure documentation is accurate and up to date.
• Support project managers with job documentation and billing.

Skills

Communication

Organization

Multitasking

Customer service

Tools

QuickBooks

Job description

Description

ABOUT THIS ROLE

When disaster strikes, we help homeowners and businesses recover from water, fire, and storm damage.

As a Restoration Office Coordinator, you are the hub of our operation—handling customer calls, coordinating job schedules, and supporting invoicing and job costing to keep projects moving and cash flow healthy.

This is a fast-paced role that combines customer service, coordination, and bookkeeping.

WHY OUR TEAM NEEDS YOU

We need a detail-oriented, organized professional who enjoys balancing customer interaction with financial accuracy and operational coordination. This role is ideal for someone who is comfortable on the phone, can manage multiple priorities, and takes ownership of both front-office communication and back-office support.

WHAT YOU'LL DO

Customer Communication & Dispatch (30%)

• Answer incoming calls and assist customers experiencing property damage
• Collect job details and set up new claims
• Schedule inspections, mitigation, and follow-up work
• Keep customers informed on job status and next steps

Bookkeeping & Job Costing (30%)

• Track job costs (labor, materials, subcontractors)
• Create and send invoices to customers and insurance carriers
• Reconcile vendor bills and job expenses
• Assist with AR follow-up on outstanding invoices

Admin & Job File Management (20%)

• Maintain complete and organized job files (RMS, QuickBooks, etc.)
• Ensure documentation is accurate and up to date
• Support project managers with job documentation and billing

Requirements

WHAT WE'RE LOOKING FOR

• Strong communication skills (phone and email)
• Highly organized and detail-oriented
• Comfortable managing multiple tasks at once
• Experience with QuickBooks or bookkeeping preferred
• Ability to stay calm and professional in urgent situations

PREFERRED EXPERIENCE

• Administrative, dispatch, or coordination experience
• Construction, restoration, or insurance billing experience
• Familiarity with job costing or project-based work

WHY JOIN PAUL DAVIS RESTORATION

• Competitive pay: $45,000–55,000
• Paid time off and benefits options
• Performance bonuses
• Growth opportunities as the business expands
• Team-focused culture with real impact in the community

Schedule

• Days & Times schedule: Monday-Friday 8:00am to 4:30pm
• Work Location: 4900 N Elston Ave, Chicago, IL 60630

Paul Davis Restoration is an Equal Opportunity Employer and proudly supports hiring Veterans.