Remote Administrative Assistant & Scheduling Specialist

Structured Restoration Central Utah; Orem (UT); Hybrid; USD 32,000 - 52,000; Part time

Job summary

Structured Restoration is seeking a dependable Administrative Assistant / Office Assistant to support our growing restoration team. Primary duties involve professional phone communication with customers, technicians, and insurance representatives, and providing friendly, organized office support.

This role may be part-time or full-time and can begin as a remote position depending on location. Ideal candidates have strong phone skills, a calm, professional manner, and the ability to coordinate

Qualifications

• Phone & Customer Service Experience is essential.
• Strong phone communication is a must-have skill.
• Experience with customers by phone in fast-paced environments is a plus.

Responsibilities

• Answer incoming calls and make outgoing calls to customers, technicians, insurance representatives, and other project contacts.
• Provide professional, friendly, and confident customer service over the phone.
• Assist with scheduling and coordinating field technicians.
• Communicate scheduling changes and project updates between customers, the office, and field teams.
• Enter and update job information in company systems.
• Process paperwork and job documentation submitted by field technicians.
• Assist with customer follow-up and collection activities on outstanding invoices.
• Follow up with customers regarding missing information, documents, scheduling, and payments.
• Help keep job files accurate, organized, and up to date.
• Assist with general office and administrative responsibilities as needed.

Skills

Phone & Customer Service Experience

Strong phone communication

Job description

Structured Restoration is seeking a dependable Administrative Assistant / Office Assistant to support our growing restoration team. Primary duties involve professional phone communication with customers, technicians, and insurance representatives, and providing friendly, organized office support.

This role may be part-time or full-time and can begin as a remote position depending on location. Ideal candidates have strong phone skills, a calm, professional manner, and the ability to coordinate