Scheduler II - Bilingual (Spanish/English) (31665)

GI Alliance; McKinney (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

GI Alliance in McKinney, Texas is seeking a qualified Medical Scheduler to schedule patients for office visits and procedure appointments while assisting with high call volume. The ideal candidate must have excellent communication and customer service skills, experience in a medical office, and the ability to multi-task in a fast-paced environment.

Requirements include a high school diploma and 2-5 years of medical scheduling experience. The position demands attention to detail and a basic understanding of healthcare plans. Bilingual candidates are a plus.

Qualifications

• Experience working in a medical office.
• 2-5 years of prior medical scheduling is preferred.
• Intermediate experience for Level II status with 4+ years' experience.

Responsibilities

• Assist with high call volume.
• Maintain physician's schedules – scheduling office visits and procedures.
• Take triage call messages for medical staff.
• Assist in patient registration and financial transactions.
• File records in appropriate sections of patient charts in EMR.

Skills

Excellent written and verbal communication skills

Excellent customer service skills

Ability to multi-task and work in fast-paced environment

Detail-oriented

Basic understanding of healthcare plans

Bilingual is a plus

Education

High school diploma or equivalent

Job description

Position Purpose

Schedule patients for office visit and procedure appointments.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist with high call volume
• Maintain physician's schedules – scheduling office visits and procedures (may be done via phone or face-to-face)
• Take triage call messages for medical staff
• View patient visit notes, identifying problems & diagnosis listed and physician orders
• Assist in patient registration and financial transactions
• May schedule radiology/lab
• May include recall scheduling
• Assist with check-in patients upon arrival at the office as well as check-out upon departure.
• Assist in collecting patient and insurance payments and reconcile charges on a daily basis.
• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into charts in EMR.
• Perform other duties as assigned

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills are required
• Experience working in a medical office
• Ability to multi-task and work in fast-paced environment.
• Detail-oriented
• Basic understanding of healthcare plans
• Be able to read and understand medical benefits.
• Bilingual is a plus.

Education

High school diploma or equivalent

Experience

2-5 years of prior medical scheduling is preferred

Requirements for Level II Status

• Intermediate experience (4+ years' experience) and/or acting more independently
• Takes on some additional duties to assist the office.
• Strong and consistent performer.

Performance Requirements

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.