Scheduler (31652)

The Specialty Alliance; Richmond (VA); On-site; USD 36,000 - 52,000; Full time

Job summary

GI Alliance is seeking a skilled medical scheduling specialist to arrange office visits and procedures. You will manage physician calendars, handle high call volumes, and triage messages for the medical staff.

The role involves patient registration, financial transactions, coordinating radiology/lab scheduling, and entering notes into the EMR. Strong communication and accuracy are essential in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent required.
• 2–5 years of prior medical scheduling experience preferred.
• Entry level with 1–4 years may qualify with supervision.
• Excess of 4 years experience if meeting basic requirements with supervision.

Responsibilities

• Schedule patients for office visits and procedures.
• Assist with high call volume.
• Maintain physician schedules for visits and procedures.
• Take triage messages for medical staff.
• View patient visit notes and identify problems and orders.
• Assist in patient registration and financial transactions.
• May schedule radiology or lab.
• May include recall scheduling.
• Assist with check-in and check-out of patients.
• Collect patient and insurance payments and reconcile charges.
• File records in EMR.
• Prepare patient charts and scan documents into EMR.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Medical scheduling

Multitasking

Detail oriented

Healthcare plans

Medical benefits knowledge

Bilingual

Education

High school diploma

Tools

EMR systems

Job description

Position Purpose

Schedule patients for office visit and procedure appointments.

Responsibilities

• Assist with high call volume
• Maintain physician schedules for office visits and procedures (may be done via phone or face‑to‑face)
• Take triage call messages for medical staff
• View patient visit notes, identifying problems & diagnosis listed and physician orders
• Assist in patient registration and financial transactions
• May schedule radiology/lab
• May include recall scheduling
• Assist with check‑in patients upon arrival at the office as well as check‑out upon departure
• Assist in collecting patient and insurance payments and reconcile charges on a daily basis
• File records in appropriate sections of patient charts in EMR
• Prepare patient charts in advance and scan documents into charts in EMR
• Perform other duties as assigned

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills are required
• Experience working in a medical office
• Ability to multi‑task and work in a fast‑paced environment
• Detail‑oriented
• Basic understanding of healthcare plans
• Ability to read and understand medical benefits
• Bilingual is a plus

Education: High school diploma or equivalent

Experience: 2-5 years of prior medical scheduling is preferred

Requirements for Level I Status

• Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision
• Excess of 4 years experience if meeting only the basic requirements of the job with the need for additional supervision

Performance Requirements

• Excellent communication skills, both written and verbal
• Proficient technical (computer) skills
• Ability to multi‑task and prioritize
• Self‑motivated with initiative
• Strong sense of ethics

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

EEO/AA-M/F/disabled/protected veteran