Scheduler (31855)

The Specialty Alliance; Orange Park (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

GI Alliance is seeking a patient scheduling coordinator to manage office visit and procedure appointments, handle high call volumes, and maintain physician schedules. The role requires attention to patient records in EMR, accuracy in registrations, and smooth coordination of radiology/lab scheduling.

The candidate should have 2–5 years of medical scheduling experience, excellent communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• Excellent written and verbal communication skills.
• Experience working in a medical office.
• Ability to multi-task and work in a fast-paced environment.
• Detail-oriented with accuracy in handling records and transactions.
• Basic understanding of healthcare plans and patient benefits.
• Bilingual abilities are a plus.

Responsibilities

• Schedule patients for office visits and procedures.
• Assist with high call volume and manage physician schedules.
• Take triage messages and route to medical staff.
• Review patient visit notes, orders, and documentation in EMR.
• Assist with patient registration and financial transactions.
• May schedule radiology and lab appointments.

Skills

Communication skills

Customer service

Medical office experience

Multi-tasking

Detail oriented

Healthcare benefits understanding

Bilingual

Education

High school diploma or equivalent

Job description

Position Purpose

Schedule patients for office visit and procedure appointments.

Responsibilities

• Assist with high call volume
• Maintain physician schedules for office visits and procedures (may be done via phone or face‑to‑face)
• Take triage call messages for medical staff
• View patient visit notes, identifying problems & diagnosis listed and physician orders
• Assist in patient registration and financial transactions
• May schedule radiology/lab
• May include recall scheduling
• Assist with check‑in patients upon arrival at the office as well as check‑out upon departure
• Assist in collecting patient and insurance payments and reconcile charges on a daily basis
• File records in appropriate sections of patient charts in EMR
• Prepare patient charts in advance and scan documents into charts in EMR
• Perform other duties as assigned

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills are required
• Experience working in a medical office
• Ability to multi‑task and work in a fast‑paced environment
• Detail‑oriented
• Basic understanding of healthcare plans
• Ability to read and understand medical benefits
• Bilingual is a plus

Education: High school diploma or equivalent

Experience: 2-5 years of prior medical scheduling is preferred

Requirements for Level I Status

• Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision
• Excess of 4 years experience if meeting only the basic requirements of the job with the need for additional supervision

Performance Requirements

• Excellent communication skills, both written and verbal
• Proficient technical (computer) skills
• Ability to multi‑task and prioritize
• Self‑motivated with initiative
• Strong sense of ethics

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

EEO/AA-M/F/disabled/protected veteran