Scheduler (31452)

GI Alliance; Austin (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

GI Alliance in Austin, Texas is seeking an experienced Scheduler I to efficiently manage patient scheduling and supporting tasks in a medical office setting. The ideal candidate will possess excellent communication and customer service skills, with 2-5 years of related experience and a high school diploma or equivalent.

Responsibilities include handling high call volumes, maintaining physician schedules, and assisting patients during their visits. Bilingual skills are a plus. Join us in creating an inclusive work environment where diversity is celebrated.

Qualifications

• Experience working in a medical office.
• Basic understanding of healthcare plans.
• 2-5 years of prior medical scheduling preferred.

Responsibilities

• Schedule patients for office visit and procedures.
• Assist with high call volume.
• Maintain physicians’ schedules.

Skills

Excellent written and verbal communication skills

Excellent customer service skills

Ability to multi‑task

Detail‑oriented

Bilingual

Education

High school diploma or equivalent

Job description

GI Alliance is seeking an experienced Scheduler I.

Position Purpose

Schedule patients for office visit and procedure appointments.

Responsibilities

• Assist with high call volume
• Maintain physicians’ schedules for office visits and procedures (may be done via phone or face‑to‑face)
• Take triage call messages for medical staff
• View patient visit notes, identifying problems & diagnosis listed and physician orders
• Assist in patient registration and financial transactions
• May schedule radiology/lab and recall appointments
• Assist with check‑in patients upon arrival at the office and check‑out upon departure
• Assist in collecting patient and insurance payments and reconcile charges on a daily basis
• File records in appropriate sections of patient charts in EMR
• Prepare patient charts in advance and scan documents into charts in EMR
• Perform other duties as assigned

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills are required
• Experience working in a medical office
• Ability to multi‑task and work in a fast‑paced environment
• Detail‑oriented
• Basic understanding of healthcare plans
• Ability to read and understand medical benefits
• Bilingual is a plus

Education

High school diploma or equivalent

Experience

2-5 years of prior medical scheduling is preferred

Performance Requirements

• Excellent communication skills, both written and verbal
• Proficient technical (computer) skills
• Ability to multi‑task and prioritize
• Self‑motivated with initiative
• Strong sense of ethics

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

EEO/AA-M/F/disabled/protected veteran