Scheduler (32167)

The Specialty Alliance; Bentonville (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

GI Alliance is seeking an experienced Scheduler I in Bentonville, AR. The role focuses on scheduling patients for office visits and procedures, managing high call volumes, and updating EMR with visit notes and orders.

The position requires strong communication and customer service, with prior medical scheduling experience preferred. Responsibilities include patient registration, financial transactions, and potential radiology/lab scheduling, along with chart preparation and daily reconciliation

Qualifications

• High school diploma or equivalent.
• 2-5 years of medical scheduling experience preferred.
• Ability to read and understand medical benefits.
• Bilingual skills are a plus.

Responsibilities

• Schedule patients for office visits and procedures.
• Assist with high call volume and patient triage messaging.
• View patient visit notes and physician orders in EMR.
• Assist in patient registration and financial transactions.
• May schedule radiology or lab appointments.
• Assist with check-in and check-out of patients.
• Collect payments and reconcile charges daily.
• File records in EMR and prepare patient charts.

Skills

Communication skills

Customer service

Medical office experience

Multi-tasking

Detail-oriented

Healthcare plans understanding

Medical benefits reading

Bilingual (a plus)

Education

High school diploma or equivalent

Tools

EMR systems

Job description

GI Alliance is seeking an experienced Scheduler I.

Duties of this position include, but are not limited to, the following:

Position purpose

Schedule patients for office visit and procedure appointments.

Responsibilities/Duties/Functions/Tasks

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist with high call volume
• Maintain physicians schedules scheduling office visits and procedures (may be done via phone or face-to-face)
• Take triage call messages for medical staff
• View patient visit notes, identifying problems & diagnosis listed and physician orders
• Assist in patient registration and financial transactions
• May schedule radiology/lab
• May include recall scheduling
• Take triage call messages for medical staff
• View patient visit notes, identifying problems & diagnosis listed and physician orders
• Assist in patient registration and financial transactions
• May schedule radiology/lab
• May include recall scheduling
• Assist with check-in patients upon arrival at the office as well as check-out upon departure.
• Assist in collecting patient and insurance payments and reconcile charges on a daily basis.
• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into charts in EMR.
• Perform other duties as assigned

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills are required
• Experience working in a medical office
• Ability to multi-task and work in fast-paced environment.
• Detail-oriented
• Basic understanding of healthcare plans
• Be able to read and understand medical benefits.
• Bilingual is a plus.

Education:

High school diploma or equivalent

Experience:

2-5 years of prior medical scheduling is preferred

Requirements For Level I Status

• Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.
• Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.

Performance Requirements

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

EEO/AA-M/F/disabled/protected veteran