Scheduler (104445)

Paycom - ATS; Tyler (TX); On-site; USD 2,066,000 - 2,342,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

401k

PTO & Paid Holidays

Company Paid Life Insurance

Employee Perks Program

Job summary

Paycom - ATS is seeking a detail-oriented administrative clerk to support the corporate call center in Tyler, TX. This role handles appointment scheduling, patient data verification, and front-desk inquiries, ensuring accurate records and compliant processes.

You will interact with patients, sales staff, and visitors, requiring clear English communication, basic computer skills, and a professional demeanor. The position is full-time with benefits and growth opportunities.

Qualifications

• Minimum one year of work experience in a medical office or equivalent
• Strong organizational and data-entry skills
• Ability to follow verbal and written instructions with good grammar and spelling
• Excellent English communication and interpersonal abilities
• Proficiency with MS Excel, Word and Outlook
• Knowledge of HIPAA guidelines and state/federal regulations related to this position

Responsibilities

• Schedule all provider appointments in the computer system
• Verify patient demographic and insurance information
• Confirm appointments and answer questions about scheduling
• Provide directions to patients and instruct on locations
• Enter data accurately into computer systems
• Handle calls, direct inquiries, and take messages
• Adhere to safety policies while delivering high-quality service
• Perform other duties as needed for the organization

Skills

Detail oriented

Professional attitude

Reliable

Interpersonal skills

English communication

Data entry and math basics

Microsoft Office proficiency

Tools

Excel

Word

Outlook

Job description

Job Details: Job Location: Corporate-Call Center - Tyler, TX 75701, Position Type: Full Time, Salary Range: $15.00 - $17.00 Hourly, Job Category: Admin - Clerical

Job Summary

Schedules appointments and performs various clerical duties to assist patients and clinical staff in providing patient care by performing the following duties:

Duties and Responsibilities

• Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)
• Verifies all pertinent patient demographic information in computer system, including insurance information.
• Confirms patients’ appointment and answers incoming questions about appointments.
• Instructs patients in locations and directions.
• Enters appropriate data into computer and retrieves data.
• Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as needed
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Experience Requirements

• Minimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experience

Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and teammate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Supervisory Responsibilities

This position has no supervisory responsibilities.

Benefits

• Medical, Dental, & Vision
• 401k
• PTO & Paid Holidays
• Company Paid Life Insurance
• Employee Perks Program

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