Front Desk (104108)

U.S. Dermatology Partners; Tyler (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

U.S. Dermatology Partners Tyler clinic is seeking a front desk clerk to support patient services and administrative functions. The role involves answering phones, greeting patients, processing data, and maintaining records to ensure smooth daily operations.

The ideal candidate has at least 1 year of retail or clinical front desk experience, strong attention to detail, and excellent English communication. Proficiency with MS Office is preferred, and the position is on-site in Tyler, TX.

Qualifications

• One (1)+ year of retail or clinical front desk experience preferred.
• Detail oriented with professional attitude and reliability.
• Ability to follow verbal and written instructions with proper grammar.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions in person and by phone.
• Operates office machines and computers to process patients correctly.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports and memoranda.
• Assists patients with the use of clinic facilities or services.
• Adheres to safety policies while supporting customer service.
• Performs other duties in the best interest of the organization.

Skills

Detail oriented

Professional attitude

Organizational skills

Grammar and spelling

Interpersonal skills

English communication

Analytical ability

Computer literacy

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Job DetailsJob Location: Tyler-Beckham - Tyler, TX 75701Position Type: Full TimeSalary Range: $15.00 - $17.00 HourlyJob Category: Health Care

SECTION 1: Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

QUALIFICATIONS SECTION 3: Experience Requirements

• One (1)+ year of retail or clinical front desk experience, preferred

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

This position has no supervisory responsibilities.