Scheduler

Paycom - ATS; Phoenix (AZ); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Paycom - ATS seeks a friendly medical office receptionist to schedule patient appointments, verify demographics and insurance, and guide visitors. You will work with providers and staff to help maintain smooth clinic operations.

The role requires accurate data entry, English communication, and solid computer skills with MS Office. You will answer phones, direct inquiries, and support a culture of high-quality patient care while adhering to HIPAA guidelines.

Qualifications

• Detail oriented and professional in a medical office setting.
• Strong interpersonal and customer service skills.
• Ability to follow verbal and written instructions accurately.
• English communication skills required.
• Knowledge of HIPAA regulations.
• Basic to intermediate computer skills.
• Familiarity with Excel/Word/Outlook.
• Understanding state and federal regulations.

Responsibilities

• Schedules all appointments for providers in computer system.
• Verifies patient demographics and insurance information.
• Confirms appointments and answers patient questions.
• Instructs patients in locations and directions.
• Performs data entry and retrieves information.
• Answers telephone and directs callers to extensions.
• Adheres to safety policies and ensures service quality.
• Performs other duties as needed for the organization.

Skills

Detail oriented

Professional attitude

Reliability

Interpersonal skills

Customer service

Verbal communication

Written communication

English fluency

Microsoft Office

HIPAA knowledge

Data entry

Problem solving

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)Schedules appointments and performs various clerical duties to assist patients and clinical staff inproviding patient care by performing the following duties:SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)Verifies all pertinent patient demographic information in computer system, including insurance information.Confirms patients’ appointment and answers incoming questions about appointments.Instructs patients in locations and directions.Enters appropriate data into computer and retrieves data.Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as neededAdheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsMinimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experienceSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.