Scheduler (104416)

Paycom - ATS; Phoenix (AZ); On-site; USD 20,000 - 29,000; Full time

Job summary

Paycom - ATS in Phoenix, AZ is seeking a full-time medical office receptionist to assist patients and clinical staff by performing clerical duties and scheduling. You will verify demographics and insurance, coordinate appointments, and provide clear directions to patients.

The role requires attention to detail, strong English communication, and proficiency with Microsoft Office. Prior experience in a medical office is preferred, with a focus on customer service and accuracy.

Qualifications

• Minimum one year of work experience in a medical office.
• Equivalent combination of education and experience acceptable.
• Attention to detail and professional attitude required.

Responsibilities

• Schedules all appointments for providers in computer system, excluding procedural appointments.
• Verifies patient demographic information and insurance details in the system.
• Confirms appointments and answers questions about scheduling.
• Instructs patients on locations and directions for visits.
• Enters data into computer systems and retrieves information as needed.
• Answers phone, directs callers to extensions, and takes messages as needed.
• Adheres to safety policies and supports high quality patient service.
• Performs other duties as necessary for the organization.

Skills

Detail oriented

Professional attitude

Reliable

Interpersonal skills

English communication

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Details:

Job Location: Phoenix-7th - Phoenix, AZ 85006, Position Type: Full Time, Salary Range: $18.50 Hourly, Job Category: Admin - Clerical,

SECTION 1: Job Summary (Summary of the basic functions of the position)

Schedules appointments and performs various clerical duties to assist patients and clinical staff in providing patient care by performing the following duties:

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)


• Verifies all pertinent patient demographic information in computer system, including insurance information.


• Confirms patients’ appointment and answers incoming questions about appointments.


• Instructs patients in locations and directions.


• Enters appropriate data into computer and retrieves data.


• Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as needed


• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.


• Performs other duties that may be necessary or in the best interest of the organization.

Qualifications: SECTION 3: Experience Requirements

• Minimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experience

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable


• Management and organizational skills to support the leadership of this function


• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations


• Interpersonal skills to support customer service, functional, and team mate support needs


• Able to communicate effectively in English, both verbally and in writing


• Mathematical and/or analytical ability for basic to intermediate problem solving


• Basic to intermediate computer operation


• Proficiency with Microsoft Excel, Word, and Outlook


• Specialty knowledge of systems relating to job function


• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

This position has no supervisory responsibilities.