Scheduler (104123)

U.S. Dermatology Partners; Tyler (TX); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

PTO&Paid Holidays

CompanyPaidLifeInsurance

EmployeePerksProgram

Job summary

U.S. Dermatology Partners in Tyler, TX is seeking a full-time Administrative Clerk to join our Corporate Call Center.

You will schedule appointments, verify patient demographics, confirm bookings, and guide patients to the correct locations, while supporting clinicians with efficient clerical workflows and meticulous data entry. Ideal candidates have at least one year of medical office experience, strong English communication, and solid computer skills (Excel, Word, Outlook).

Qualifications

• Minimum one year of work experience in a medical office, or three to six months related experience and/or training.
• Detail oriented with professional attitude and reliability.
• Ability to communicate effectively in English, both verbally and in writing.
• Strong interpersonal and customer service skills.
• Basic to intermediate computer operation and familiarity with medical office systems.
• Knowledge of HIPAA guidelines and state/federal regulations.

Responsibilities

• Schedules all appointments for providers in computer system, including procedural appointments.
• Verifies patient demographics and insurance information in the system.
• Confirms appointments and answers questions about bookings.
• Instructs patients in locations and directions as needed.
• Performs data entry and retrieves information in the computer system.
• Answers telephone, directs callers to extensions, and takes messages.
• Follows safety policies and upholds high quality customer service.
• Performs other duties that may be necessary for the organization.

Skills

Detail oriented

Professional attitude

Interpersonal skills

Effective English communication

Customer service oriented

Math/analytical ability

Ability to follow instructions

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job DetailsJob Location: Corporate-Call Center - Tyler, TX 75701Position Type: Full TimeSalary Range: $15.00 - $17.00 HourlyJob Category: Admin - Clerical

SECTION 1: Job Summary (Summary of the basic functions of the position)

Schedules appointments and performs various clerical duties to assist patients and clinical staff in

providing patient care by performing the following duties:

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)
• Verifies all pertinent patient demographic information in computer system, including insurance information.
• Confirms patients’ appointment and answers incoming questions about appointments.
• Instructs patients in locations and directions.
• Enters appropriate data into computer and retrieves data.
• Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as needed
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

QualificationsSECTION 3: Experience Requirements

• Minimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experience

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and teammate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

This position has no supervisory responsibilities.

Benefits:

• Medical,Dental,&Vision
• 401k
• PTO&PaidHolidays
• CompanyPaidLifeInsurance
• EmployeePerksProgram