Scheduler (103989)

U.S. Dermatology Partners; Tyler (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

401k

PTO & Paid Holidays

Company Paid Life Insurance

Employee Perks Program

Job summary

U.S. Dermatology Partners in Tyler, TX is seeking a full-time Administrative Assistant to support the corporate call center and clinical staff.

The role focuses on scheduling, data entry, patient communications, and handling insurance details to ensure smooth patient care. You will verify demographics, confirm appointments, guide patients, and maintain accurate records using Excel, Word and Outlook while adhering to HIPAA and safety policies.

Qualifications

• Minimum one year of medical office experience.
• Strong data entry and clerical skills.
• Detail oriented with professional attitude.

Responsibilities

• Schedule appointments for providers in the computer system.
• Verify patient demographics and insurance information.
• Confirm appointments and answer patient questions.
• Direct patients to locations and directions.
• Enter and retrieve data in the system.
• Answer calls and route to extensions; take messages.
• Follow safety policies and uphold customer service.
• Perform other duties as needed.

Skills

Interpersonal skills

Communication skills

Attention to detail

Organization skills

English proficiency

Problem solving

Mathematical ability

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

HIPAA guidelines knowledge

State and federal regulations knowledge

Job description

Job Details

Job Location: Corporate-Call Center - Tyler, TX 75701

Position Type: Full Time

Salary Range: $15.00 - $17.00 Hourly

Job Category: Admin - Clerical

SECTION 1: Job Summary (Summary of the basic functions of the position)

Schedules appointments and performs various clerical duties to assist patients and clinical staff in providing patient care by performing the following duties:

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)
• Verifies all pertinent patient demographic information in computer system, including insurance information.
• Confirms patients' appointment and answers incoming questions about appointments.
• Instructs patients in locations and directions.
• Enters appropriate data into computer and retrieves data.
• Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as needed
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

QualificationsSECTION 3: Experience Requirements

• Minimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experience

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and teammate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

• This position has no supervisory responsibilities.

Benefits:

• Medical, Dental, & Vision
• 401k
• PTO & Paid Holidays
• Company Paid Life Insurance
• Employee Perks Program