Front Desk

U.S. Dermatology Partners; Harrisonville (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

U.S. Dermatology Partners is seeking a front desk clerk to perform routine clerical and administrative duties, answer phones, assist patients, and support data processing and records management.

The role emphasizes accuracy, professionalism, and strong customer service in a clinical setting. Responsibilities include greeting patients, directing inquiries, handling office communications, and maintaining adherence to safety and HIPAA guidelines.

Qualifications

• Detail oriented with professional attitude and strong grammar/spelling to avoid mistakes.
• Excellent customer service focus with ability to assist patients and colleagues.
• Strong communication, organizational, and data-entry skills in a clinical setting.

Responsibilities

• Answer central telephone system and direct calls to appropriate staff.
• Greet patients and visitors; respond to inquiries in person or by phone.
• Assist with data processing, record-keeping and office procedures.
• Operate office machines and computers to ensure accurate patient processing.
• Prepare, type and edit correspondence, reports, and forms.
• Support patients with facility usage and services.
• Adhere to safety policies and HIPAA guidelines; support high-quality service.
• Other duties as needed for the organization.

Skills

Detail oriented

Customer service

Interpersonal skills

Effective communication

English proficiency

Data entry

Computer literacy

HIPAA knowledge

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and record-keeping.SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Maintains office procedures and assists with administrative tasks.Answers central telephone system and directs calls accordingly.Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.Operates office machines and computers as required to ensure patients are processed correctly and effectively.Duplicates and distributes materials as necessary.Composes, types and edits correspondence, reports, memoranda and other material.Assists patients with the use of the practice / clinic facilities or services.Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsOne (1)+ year of retail or clinical front desk experience, preferredSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.