Front Desk

Paycom - ATS; Carrollton (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Paycom - ATS is seeking a front desk clerk to perform routine clerical and administrative tasks in a healthcare setting. The role involves answering telephones, greeting the public, assisting patients, data processing, and record-keeping.

Ideal candidates have 1+ year of front desk experience, strong communication skills in English, and proficiency with MS Office. Knowledge of HIPAA guidelines and state/federal regulations is preferred.

Qualifications

• Detail oriented with professional attitude and strong grammar.
• Interpersonal skills to support customer service and teamwork.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Knowledge of state and federal regulations, including HIPAA requirements.

Responsibilities

• Answers central telephone system and directs calls to appropriate staff.
• Receives the public in person and by phone, responding to inquiries and routing as needed.
• Maintains office procedures and assists with administrative tasks.
• Operates office equipment and computers to process data and records accurately.
• Duplicates and distributes materials as necessary and prepares correspondence.
• Assists patients with facility services and adheres to safety policies.
• Performs other duties that support high quality customer service.

Skills

Detail oriented

Professional attitude

Interpersonal skills

English communication

MS Office

Data entry

Customer service

HIPAA knowledge

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and record-keeping.SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Maintains office procedures and assists with administrative tasks.Answers central telephone system and directs calls accordingly.Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.Operates office machines and computers as required to ensure patients are processed correctly and effectively.Duplicates and distributes materials as necessary.Composes, types and edits correspondence, reports, memoranda and other material.Assists patients with the use of the practice / clinic facilities or services.Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsOne (1)+ year of retail or clinical front desk experience, preferredSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.