Front Desk

U.S. Dermatology Partners; Texarkana (TX); On-site; USD 27,000 - 38,000; Full time

Job summary

U.S. Dermatology Partners is seeking a friendly front desk clerk to support the clinic’s daily operations. You will answer phones, greet patients, schedule, collect information and route inquiries to the appropriate team.

The ideal candidate has 1+ year in retail or clinical front desk roles, is detail oriented, reliable, and proficient with Microsoft Excel, Word and Outlook. Knowledge of HIPAA guidelines is preferred to protect patient privacy.

Qualifications

• Detail oriented with professional attitude.
• Excellent grammar and spelling; able to follow written and verbal instructions.
• Strong interpersonal skills to support customer service and teamwork.
• Able to communicate effectively in English, verbally and in writing.
• Basic to intermediate computer operation and data processing.

Responsibilities

• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions in person and by telephone; refers inquiries to appropriate staff.
• Operates office machines and computers to ensure patients are processed correctly.
• Dupl icates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of clinic facilities or services.
• Adheres to safety policies and procedures and supports high-quality customer service.
• Performs other duties as necessary for the organization.

Skills

Customer service

Telephone etiquette

Data entry

Microsoft Office

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and record-keeping.SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Maintains office procedures and assists with administrative tasks.Answers central telephone system and directs calls accordingly.Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.Operates office machines and computers as required to ensure patients are processed correctly and effectively.Duplicates and distributes materials as necessary.Composes, types and edits correspondence, reports, memoranda and other material.Assists patients with the use of the practice / clinic facilities or services.Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsOne (1)+ year of retail or clinical front desk experience, preferredSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.