Scheduler

SouthCoast Medical Group; Pooler (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

HSA/FSA

Dental

Vision

Life Insurance

Long-term disability

401(K) with employer contribution

PTO & holidays

Job summary

SouthCoast Medical Group in Pooler, GA is seeking a Scheduler to manage patient appointments in a busy Family Practice/Internal Medicine department. The role requires clear communication, professionalism, and prior experience with medical office switchboards to coordinate efficient scheduling and patient flow.

You will book, reschedule, and verify patient information, relay messages to staff, and ensure master schedules are up to date.

Qualifications

• High School Diploma required.
• At least 1 year of work experience in a medical office or imaging department setting.
• Knowledge of medical terminology desired; familiarity with switchboards is a plus.

Responsibilities

• Make and schedule patient appointments efficiently and timely.
• Book, coordinate and reschedule appointments; relay messages to staff.
• Schedule new and existing patients with providers; arrange interpreter/translation services when needed.
• Collect and verify patient demographics and update profiles in the system.
• Maintain and update physician schedules and confirm appointments.
• Answer phones, screen calls and provide general information.
• Inform updates to master schedule and notify providers/nurses as appropriate.
• Perform or assist with other non-clinical duties as assigned by the Supervisor.

Skills

Clear communication

Professionalism

Telephone system

Customer service

Education

High School Diploma

Tools

Microsoft Word

Computer basics

Job description

Scheduler
Department: Family Practice/ Internal Medicine
Location: 1000 Towne Center Blvd, Pooler, GA

Qualifications:

• Ability to communicate clearly and speak concisely.
• Ability to exercise professionalism in dealing with all levels of personnel, patients, and patients' families.
• Ability in using multi-line telephone system.
• Knowledge of customer service principles.

Responsibilities: .

• Responsible for making and scheduling patient appointments in an efficient and timely manner.
• Books, coordinates and reschedules patient appointments. Relays necessary messages to staff.
• Schedules new and existing patients with provider. If an interpreter or translation service is needed, arrangements will be made and documented in the scheduling system.
• Collects and verifies patient demographic information and updates patient profile in the computer.
• Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Answers telephones, screens calls, and provides general information.
• Answers questions regarding patient appointments and schedules outpatient appointments.
• Ensures that updates (cancellations or additions) are input daily into master schedule and provider or nurse are notified, if appropriate.
  
• Performs or assists with other non-clinical duties, as assigned by the Supervisor.

Education/Experience:

High School Diploma. At least one year work experience in a medical office/Imaging department setting. Prefer prior switchboard operations experience. Knowledge of medical terminology desired. Word processing and computer experience.

• Benefits : H ealth, HSA/FSA, dental, vision, life, long term disability, 401(K) with employer contribution & supplemental insurance. PTO, holidays, and bereavement leave.

EEO, DFW, MFVD