Front Desk

Paycom - ATS; Merrifield (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

Paycom - ATS is seeking a friendly front desk clerk to perform routine clerical and administrative duties in a medical office. You will answer phones, greet patients, and support data entry and records processing.

The role requires excellent English communication, attention to detail, and the ability to use Excel, Word, and Outlook. Prior front desk or retail experience is preferred; HIPAA awareness is a plus.

Qualifications

• Must be detail oriented with a professional attitude and reliability.
• Strong grammar and spelling to avoid miscommunication.
• Excellent English written and verbal communication.
• Proficient in basic computer operation.

Responsibilities

• Answer central telephone system and direct calls accordingly.
• Receive the public and assist with inquiries in person and by phone.
• Operate office machines and computers to process patients correctly.
• Prepare, type and edit correspondence, reports and memos.
• Assist patients with facility usage and services; follow safety policies.
• Perform other duties as needed for the organization.

Skills

Attention to detail

Customer service

Organizational skills

English communication

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and record-keeping.SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Maintains office procedures and assists with administrative tasks.Answers central telephone system and directs calls accordingly.Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.Operates office machines and computers as required to ensure patients are processed correctly and effectively.Duplicates and distributes materials as necessary.Composes, types and edits correspondence, reports, memoranda and other material.Assists patients with the use of the practice / clinic facilities or services.Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsOne (1)+ year of retail or clinical front desk experience, preferredSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.