SCC - ServiceNow Developer

NimbusAITech LLC; Richmond (VA); Hybrid; USD 110,000 - 140,000; Full time

Job summary

The State Corporation Commission (SCC) seeks a skilled ServiceNow Developer to design, build, and enhance scalable solutions on the ServiceNow platform, with emphasis on secure integrations and ITSM processes.

You will work in a hybrid Richmond, VA environment, collaborating with product owners and support teams to translate requirements into robust, user-friendly solutions while adhering to security and release-management practices.

Qualifications

• ServiceNow development and configuration experience across ITSM modules.
• Proficient JavaScript scripting on client and server sides in ServiceNow.
• Experience with API integration design, security, and troubleshooting.
• Hands-on work with REST, SOAP, JSON/XML, OAuth 2.0, logging and monitoring.
• Strong knowledge of ITSM processes and ServiceNow modules.
• Experience with Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing.
• Understanding of CMDB data models, tables, and reference relationships.
• Designing user-centered, accessible, secure, maintainable solutions.
• Experience with testing, code reviews, and release-management practices.
• Analytical, troubleshooting, documentation, and communication skills.
• Collaborating with both technical and non-technical stakeholders.
• Experience with Employee Center, Service Portal, UI Builder, configurable workspaces.
• Familiarity with ServiceNow AI features (Now Assist, AI Search, etc.).
• Experience with enterprise integrations and ITIL/CIS-ITSM certifications.
• Knowledge of other ServiceNow domains (ITOM, CSM, HRSD, IRM/GRC, App Engine).
• Experience with automated deployment pipelines and DevOps practices.

Responsibilities

• Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements.
• Build secure integrations using REST, SOAP, webhooks, Integration Hub and related tech.
• Develop scripted REST APIs, business rules, client scripts, UI policies and Flow Designer workflows.
• Configure and extend ITSM capabilities: Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB.
• Create intuitive experiences across Employee Center, Service Portal, workspaces, forms, catalogs, and mobile.
• Partner with stakeholders to translate requirements into technical solutions.
• Troubleshoot complex platform, integration, data, and performance issues.
• Apply development standards, security controls, automated testing, code review, source control, release-management.
• Develop reusable components and documentation; support upgrades and AI opportunities.

Skills

ServiceNow development and config

JavaScript scripting

API integration design and security

REST/SOAP/JSON/XML

ITSM processes and modules

Flow Designer & IntegrationHub

CMDB & data models

User-centered design & accessibility

Testing, code review & source control

Analytical & troubleshooting

Stakeholder collaboration

Employee Center / Service Portal / UI

ServiceNow AI features

Enterprise integrations & ITIL/CIS

Other ServiceNow domains (ITOM, CSM,HR

DevOps & deployment pipelines

Job description

SCC - ServiceNow Developer (809838)

Location: Richmond, VA -- Hybrid

Interview mode: Web Cam Only

Job description:

The State Corporation Commission (SCC) is seeking a ServiceNow Developer to design, build, and enhance scalable solutions across the ServiceNow platform. The role emphasizes secure API integrations, custom development, intuitive user experiences, and IT Service Management (ITSM), with additional ServiceNow domain and artificial intelligence experience valued.

Responsibilities Include:

• Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements
• Build secure, reliable integrations using REST, SOAP, webhooks, Integration Hub, MID Server, and related technologies
• Develop scripted REST APIs, business rules, script includes, client scripts, UI policies, and Flow Designer workflows
• Configure and extend ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB
• Create intuitive, accessible experiences across Employee Center, Service Portal, workspaces, forms, catalogs, and mobile
• Partner with stakeholders, product owners, architects, and support teams to translate requirements into technical solutions
• Troubleshoot complex platform, integration, data, and performance issues
• Apply development standards, security controls, automated testing, code review, source control, and release-management practices
• Develop reusable components and documentation; support upgrades and releases; and evaluate AI and automation opportunities

|------------------------------------------------------------------------------------------------|--------------------|-------------------------------------------|--------|---------------|

| SCC - ServiceNow Developer (809838) |

Required / Desired Skills

Skill | Required / Desired | Response ( Candidate Years of Experience) | Amount | of Experience

• ServiceNow development and configuration | Required | | 4 | Years
• JavaScript and ServiceNow client-side and server-side scripting | Required | | 3 | Years
• API integration design, security, and troubleshooting | Required | | 2 | Years
• REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring | Required | | 2 | Years
• ServiceNow ITSM processes and modules | Required | | 2 | Years
• Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing | Required | | 2 | Years
• ServiceNow data models, tables, reference relationships, and CMDB | Required | | 2 | Years
• User-centered solution design, accessibility, security, and maintainability | Required | | 2 | Years
• Testing, code review, source control, and release-management practices | Required | | 2 | Years
• Analytical, troubleshooting, documentation, and communication skills | Required | | 3 | Years
• Collaboration with technical and non-technical stakeholders | Required | | 3 | Years
• Employee Center, Service Portal, UI Builder, and configurable workspaces | Required | | 2 | Years
• ServiceNow AI: Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search | Required | | 2 | Years
• Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification | Required | | 2 | Years
• Other ServiceNow domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine | Desired | | 2 | Years
• Automated deployment pipelines, Agile delivery, and DevOps practices | Desired | | 2 | Years