Scaled Customer Success Specialist (Public Safety)

Motorola Solutions; Wichita (KS); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, Dental, Vision benefits

401K with company match

10 paid holidays

Generous paid time off

Employee stock purchase plan

Paid parental & family leave

Job summary

Motorola Solutions in Wichita, KS is hiring a Scaled Customer Success Associate to serve public safety clients. You will own the customer journey from go-live through renewal, using automation and data analytics to support hundreds of agencies.

You will create self-service content, monitor usage, and collaborate with cross-functional teams to drive adoption and retention. Bachelor's degree and 3+ years in a customer-facing role required; travel under 10%.

Qualifications

• The Scaled Mindset: you enjoy sharing solutions with a broad audience.
• Experience: 3+ years in a customer-facing role in advocacy, sales or public safety.
• Systems & Process Oriented: you work with data to find patterns and insights.
• Communication: clear written and verbal communication with customers and peers.
• Technical Aptitude: quickly learn complex software and translate features into value.
• Time Management: manage a high volume of tasks and a large portfolio.
• Relationship Builder: influence and sustain cross-functional relationships.
• Team Player: collaborate with internal resources to support customers.
• Strong Customer Focus: understand customer needs and follow through on commitments.
• Adaptability and Flexibility: adjust to new situations and take initiative.
• Rave portfolio product knowledge preferred.

Responsibilities

• Own the customer journey for a high-volume portfolio from go-live through renewal cycles.
• Regularly analyze usage data to identify unhealthy or at-risk accounts and re-engage via scaled campaigns.
• Help build and refine the scaled operating model to deliver education and support efficiently for many agencies.
• Develop video and self-service resources and translate complex workflows into simple, actionable content for customers.
• Monitor community forum and create content to keep the conversation active and helpful.

Skills

Scaled mindset

Experience

Process orientation

Communication

Technical aptitude

Time management

Relationship building

Team player

Customer focus

Adaptability

Product knowledge

Education

Bachelor's degree

Job description

Motorola Solutions in Wichita, KS is hiring a Scaled Customer Success Associate to serve public safety clients. You will own the customer journey from go-live through renewal, using automation and data analytics to support hundreds of agencies.

You will create self-service content, monitor usage, and collaborate with cross-functional teams to drive adoption and retention. Bachelor's degree and 3+ years in a customer-facing role required; travel under 10%.