Scaled Customer Success Manager – AI Adoption Leader

Intercom; Chicago (IL); Hybrid; USD 108,500 - 129,645; Full time

Benefits offered by this job

Competitive salary and meaningful equity

Comprehensive medical, dental, and vision coverage

Flexible paid time off policy

Paid Parental Leave Program

Job summary

A leading AI Customer Service company is seeking a Scaled Customer Success Manager in Chicago. The role entails driving product adoption, particularly AI features, and designing scalable engagement strategies. Candidates should have 2–4 years in a customer-facing role, a strong interest in AI, and excellent communication skills. This position offers a competitive salary, comprehensive benefits, and a hybrid working model.

Qualifications

• 2–4+ years in a customer‑facing role in SaaS or technology.
• Strong interest in AI and automation tools.
• Excellent communication skills tailored for diverse audiences.
• Comfortable discussing technical topics with customers.

Responsibilities

• Drive broad product adoption, focusing on AI features.
• Design engagement strategies that scale across customer segments.
• Own implementation and onboarding for customers.
• Monitor usage and health signals to identify risks.
• Collaborate with internal teams for a seamless customer journey.
• Act as the Voice of the Customer for product insights.

Skills

Customer relationship management

AI and automation support tools

Excellent communication

Data analysis

Relationship building

Technical discussion

Job description

A leading AI Customer Service company is seeking a Scaled Customer Success Manager in Chicago. The role entails driving product adoption, particularly AI features, and designing scalable engagement strategies. Candidates should have 2–4 years in a customer-facing role, a strong interest in AI, and excellent communication skills. This position offers a competitive salary, comprehensive benefits, and a hybrid working model.