Scaled CSM for Public Safety - Data-Driven Adoption

Motorola Solutions; Jackson (MS); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, dental, vision benefits

401K with company match

10 paid holidays

Generous paid time off

Employee stock purchase plan

Paid parental & family leave

Job summary

Motorola Solutions is hiring a Scaled Customer Success Associate to support Public Safety clients, driving adoption, value, and retention across a high-volume portfolio. You will leverage automation, data analytics, and scalable content to empower hundreds of agencies simultaneously.

The role emphasizes democratizing expertise, translating complex workflows into accessible guidance, and delivering proactive outreach to maximize product satisfaction and renewal likelihood.

Qualifications

• Bachelor's degree & 3+ years of experience in a customer-facing role, Sales or Public Safety.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Responsibilities

• Full-Lifecycle Management: Own the customer journey for a high-volume portfolio, ensuring agencies are successful from initial go-live through their renewal cycles.
• Data-Driven Health Monitoring: Regularly analyze usage data to identify accounts that are "unhealthy" (low usage) or "at-risk." Coordinate with our Content strategy team to execute scaled digital outreach campaigns to re-engage these users and drive adoption.
• Process Trailblazing: Help build and refine the "Scaled" operating model—finding hidden patterns, addressing challenges, and delivering efficient support for many agencies via technology.
• Content Creation & Self-Service Enablement: Develop video and easy-to-digest self-service resources, including "How-to" videos and best practice guides for Motorola's customers.
• Community Forum Management: Monitor and create content to address customer questions and keep the conversation going.

Skills

Scaled mindset

Experience in customer-facing role

Systems & process oriented

Communication

Technical aptitude

Time management

Relationship builder

Team player

Customer focus

Adaptability

Portfolio knowledge (Rave)

Education

Bachelor's degree

Job description

Motorola Solutions is hiring a Scaled Customer Success Associate to support Public Safety clients, driving adoption, value, and retention across a high-volume portfolio. You will leverage automation, data analytics, and scalable content to empower hundreds of agencies simultaneously.

The role emphasizes democratizing expertise, translating complex workflows into accessible guidance, and delivering proactive outreach to maximize product satisfaction and renewal likelihood.