Scale Customer Success Pro — Adoption & Renewals

Affinity (CRM); New York (NY); Hybrid; USD 66,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Annual education budget

Wellness reimbursement

Team events

Job summary

Affinity is seeking a Customer Success Specialist to manage a large, global Scale customer portfolio and help design scalable, high-impact programs that drive activation and renewal/>expansion across the customer base.

You will partner with Scale CSMs, CS Ops, Product, and Lifecycle Marketing, using data to optimize journeys from onboarding to renewal and expansion in a hybrid hub model.

Qualifications

• 2+ years in a customer-facing CS/enterprise SaaS role.
• Experience managing high volumes of accounts at scale.
• Experience designing scalable tech-touch programs.

Responsibilities

• Manage a global portfolio of Scale customers, drive adoption, renewals, and revenue expansion.
• Design scalable programs with triggers and campaigns to improve activation and engagement.
• Track KPIs and report on portfolio and program performance.
• Collaborate with Scale CSMs, CS Ops, Product, and Lifecycle Marketing to coordinate the customer journey.

Skills

Customer success

Account management

Data analysis

Cross-functional collaboration

Communication

Tools

Salesforce

AI-based CS tools

Notion

Customer.io

Pardot

Job description

Affinity is seeking a Customer Success Specialist to manage a large, global Scale customer portfolio and help design scalable, high-impact programs that drive activation and renewal/>expansion across the customer base.

You will partner with Scale CSMs, CS Ops, Product, and Lifecycle Marketing, using data to optimize journeys from onboarding to renewal and expansion in a hybrid hub model.