Satellite Internet Sales & Support Specialist

ibex; Pittsburgh (Allegheny County); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health insurance

On-the-job training

Paid time off

Referral program

Vision insurance

Résumé du poste

Ibex Pittsburgh is seeking a Customer Support/Sales Representative to assist customers with satellite internet services and drive sales. You will educate customers on plans, troubleshoot issues, and close sales while delivering outstanding service.

The role emphasizes fast-paced communication, adaptability across shifts, and a customer-first approach. Paid training and on-the-job growth opportunities are offered.

Qualifications

• Excellent communication and listening skills.
• Ability to explain technical information to everyday customers.
• Willingness to learn satellite internet products.
• High school diploma or equivalent.
• Previous sales or telecom experience is a plus.

Responsabilités

• Handle inbound interactions to support customers and promote satellite internet services.
• Educate customers on product features, plans, and hardware options.
• Close sales while delivering an exceptional customer experience.
• Activate equipment and assist with service plan management and password resets.
• Document interactions and process orders accurately and promptly.
• Collaborate with leaders/trainers to improve product knowledge.

Connaissances

Strong communication

Active listening

Explain technical info

Goal driven

Comfort with multiple systems

Flexibility with shifts

Formation

High school diploma

Description du poste

Ibex Pittsburgh is seeking a Customer Support/Sales Representative to assist customers with satellite internet services and drive sales. You will educate customers on plans, troubleshoot issues, and close sales while delivering outstanding service.

The role emphasizes fast-paced communication, adaptability across shifts, and a customer-first approach. Paid training and on-the-job growth opportunities are offered.