Afternoon Satellite Internet Sales & Support Specialist

Ibex Limited; Pittsburgh (Allegheny County); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

PTO

Referral program

Growth opportunities

On-the-job training

Job summary

Ibex Pittsburgh is hiring a Customer Support & Sales Representative to join a dynamic satellite internet team. You will handle inbound customer interactions, promote plans, educate customers on features, and close sales while delivering excellent service.

Paid training and growth opportunities are offered in a supportive, energetic environment located in Monroeville, PA. Shift timing includes 2:00pm-10:00pm with weekend coverage.

Qualifications

• Previous experience in sales, customer service, or telecommunications is preferred but not required. We will train you!
• Strong communication and active listening skills.
• Ability to simplify and explain technical information to everyday customers.
• Goal driven mindset with a passion for helping customers.
• Comfortable using computers, multiple systems, and communication tools.
• Flexibility to work various shifts depending on program needs.
• High school diploma or equivalent required.

Responsibilities

• Conduct inbound interactions to provide customer support while promoting satellite internet.
• Provide support with activating equipment, password resets, service plan management and general information inquiries.
• Complete service order request and negotiate when needed.
• Create a positive customer experience through empathy, patience, and a commitment to understanding and resolving customer concerns.
• Clearly explain product benefits, including speed, reliability, installation details, and service availability.
• Meet and exceed sales targets, conversion goals, and quality metrics.
• Accurately process orders, update customer information, and document interactions.
• Collaborate with leaders and trainers to continuously improve product knowledge.

Skills

Strong communication

Active listening

Explain technical information

Goal-driven

Tech proficiency

Flexible shifts

Education

High school diploma or equivalent

Job description

Ibex Pittsburgh is hiring a Customer Support & Sales Representative to join a dynamic satellite internet team. You will handle inbound customer interactions, promote plans, educate customers on features, and close sales while delivering excellent service.

Paid training and growth opportunities are offered in a supportive, energetic environment located in Monroeville, PA. Shift timing includes 2:00pm-10:00pm with weekend coverage.