Satellite Internet Sales & Support Specialist

ibex; Beckley (WV); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

PTO

On-the-job training

Referral program

Job summary

Ibex Pittsburgh is seeking a Customer Support / Sales Representative to engage customers through inbound interactions, educate on satellite internet plans, and close sales while delivering excellent service.

Paid training is provided, with opportunities for growth in a global BPO environment. The role involves flexible shifts and a focus on customer satisfaction and measurable performance in a fast-paced setting.

Qualifications

• Strong communication and active listening skills.
• Ability to explain technical information to everyday customers.
• Flexibility to work various shifts depending on program needs.
• High school diploma or equivalent is required.

Responsibilities

• Handle inbound interactions to provide customer support while promoting satellite internet.
• Educate customers on product benefits, features, and plans to close sales.
• Assist with activating equipment, password resets, service plan management, and information inquiries.
• Process service orders, update customer information, and document interactions.

Skills

Communication skills

Active listening

Explain technical information

Goal oriented

Education

High school diploma or equivalent

Job description

Ibex Pittsburgh is seeking a Customer Support / Sales Representative to engage customers through inbound interactions, educate on satellite internet plans, and close sales while delivering excellent service.

Paid training is provided, with opportunities for growth in a global BPO environment. The role involves flexible shifts and a focus on customer satisfaction and measurable performance in a fast-paced setting.