Sales Representative - Onsite

ibex; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

On-the-job training

Paid time off

Referral program

Vision insurance

Job summary

Ibex Pittsburgh is seeking a Customer Support/Sales Representative to assist customers with satellite internet services and drive sales. You will educate customers on plans, troubleshoot issues, and close sales while delivering outstanding service.

The role emphasizes fast-paced communication, adaptability across shifts, and a customer-first approach. Paid training and on-the-job growth opportunities are offered.

Qualifications

• Excellent communication and listening skills.
• Ability to explain technical information to everyday customers.
• Willingness to learn satellite internet products.
• High school diploma or equivalent.
• Previous sales or telecom experience is a plus.

Responsibilities

• Handle inbound interactions to support customers and promote satellite internet services.
• Educate customers on product features, plans, and hardware options.
• Close sales while delivering an exceptional customer experience.
• Activate equipment and assist with service plan management and password resets.
• Document interactions and process orders accurately and promptly.
• Collaborate with leaders/trainers to improve product knowledge.

Skills

Strong communication

Active listening

Explain technical info

Goal driven

Comfort with multiple systems

Flexibility with shifts

Education

High school diploma

Job description

Jumpstart Your Career with Ibex Pittsburgh!

Ibex Pittsburgh is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.

About the Role

Customer Support & Sales Representative

About the Program

In partnership with a next generation satellite communications company delivering high-speed, low latency internet from space. This innovative technology connects customers in rural, suburban, and underserved areas where traditional broadband solutions fail to reach. As part of our customer first, tech forward team, you will help consumers get connected anywhere on Earth.

Position Summary

As a Customer Support/Sales Representative, you'll be on the front lines helping customers combining top-tier customer service while engaging prospective customers through inbound interactions to promote satellite internet services. You will educate customers on product features, uncover their connectivity issues, recommend tailored plans and hardware options, and close sales while delivering an excellent customer experience.

We’re seeking energetic and customer focused communicators who thrive in a fast-paced environment, are motivated by results, and are excited to represent groundbreaking technology.

Key Responsibilities

• Conduct inbound interactions to provide customer support while promoting satellite internet


• Provide support with activating equipment, password resets, service plan management and general information inquires.


• Complete service order request and negotiate when needed.


• Create a positive customer experience through empathy, patience, and a commitment to understanding and resolving customer concerns.


• Clearly explain product benefits, including speed, reliability, installation details, and service availability.


• Meet and exceed sales targets, conversion goals, and quality metrics.


• Accurately process orders, update customer information, and document interactions.


• Collaborate with leaders and trainers to continuously improve product knowledge

Requirements

• Previous experience in sales, customer service, or telecommunications is preferred but not required. We will train you!


• Strong communication and active listening skills.


• Ability to simplify and explain technical information to everyday customers.


• Goal driven mindset with a passion for helping customers.


• Comfortable using computers, multiple systems, and communication tools.


• Flexibility to work various shifts depending on program needs.


• High school diploma or equivalent required.

What ibex Offers

• Paid training on customer support and satellite internet technology.


• Growth and advancement opportunities within a global BPO leader.


• A supportive and energetic team culture.

Job Type

• Full-time


• Health insurance


• On-the-job training


• Paid time off


• Referral program


• Vision insurance