Satellite Internet Sales & Support Rep - Paid Training

Ibex Limited; Pittsburgh (Allegheny County); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Paid training

Growth opportunities

Medical, dental, vision insurance

Paid time off

Referral program

On-the-job training

Job summary

Ibex Pittsburgh is hiring a Customer Support & Sales Representative to assist customers with satellite internet needs and to promote tailored plans. You will educate customers on product features, resolve connectivity issues, and close sales while delivering outstanding service.

You’ll join an energetic team that values support, growth, and a customer-first mindset. Paid training and ongoing development opportunities are provided.

Qualifications

• High school diploma or equivalent is required.
• Excellent communication and listening abilities.
• Ability to explain technical details to customers.
• Willingness to learn satellite internet technology.

Responsibilities

• Handle inbound interactions to provide customer support while promoting satellite internet.
• Assist with activating equipment, password resets, plan management, and information.
• Process service orders and negotiate when needed.
• Deliver positive customer experiences with empathy and patience.
• Explain product benefits, including speed and installation details.
• Meet sales targets, conversion goals, and quality metrics.
• Accurately update customer information and document interactions.
• Collaborate with leaders to improve product knowledge.

Skills

Clear communication

Active listening

Explain technical info

Goal oriented

Education

High school diploma or equivalent

Job description

Ibex Pittsburgh is hiring a Customer Support & Sales Representative to assist customers with satellite internet needs and to promote tailored plans. You will educate customers on product features, resolve connectivity issues, and close sales while delivering outstanding service.

You’ll join an energetic team that values support, growth, and a customer-first mindset. Paid training and ongoing development opportunities are provided.