Paid-Training Satellite Internet Support & Sales Pro

Ibex Limited; Pittsburgh (Allegheny County); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Paid training

Growth opportunities

Benefits package

Supportive team culture

Résumé du poste

Ibex Pittsburgh is seeking a Customer Support & Sales Representative to engage customers, educate them on satellite internet options, and close sales while delivering excellent service. You’ll join a fast-paced, supportive team and receive paid training to build product knowledge from day one.

The role is in-person at Monroeville, PA with an early shift and comprehensive benefits including health, dental, vision, and PTO. We value energy, teamwork, and a customer-first mindset.

Qualifications

• Strong communication and active listening to understand customer needs.
• Ability to simplify and explain technical information to everyday customers.
• Goal-driven with a passion for helping customers.
• Comfortable using computers, multiple systems, and communication tools.
• Flexibility to work various shifts depending on program needs.
• High school diploma or equivalent required.

Responsabilités

• Handle inbound interactions to provide customer support while promoting satellite internet.
• Assist with activating equipment, password resets, and service plan management.
• Process service orders and negotiate when needed.
• Create positive customer experiences through empathy and problem solving.
• Explain product benefits, installation details, and service availability.
• Meet and exceed sales targets, conversions, and quality metrics.
• Accurately update orders and customer information, documenting interactions.
• Collaborate with leaders and trainers to improve product knowledge.

Connaissances

Strong communication

Active listening

Explain technical info

Goal driven

Comfortable with computers

Shift flexibility

Formation

High school diploma or equivalent

Description du poste

Ibex Pittsburgh is seeking a Customer Support & Sales Representative to engage customers, educate them on satellite internet options, and close sales while delivering excellent service. You’ll join a fast-paced, supportive team and receive paid training to build product knowledge from day one.

The role is in-person at Monroeville, PA with an early shift and comprehensive benefits including health, dental, vision, and PTO. We value energy, teamwork, and a customer-first mindset.