Sarasota-Based Phone Support Technician

Elevate Healthcare

Sarasota (FL)

Hybrid

USD 40,000 - 60,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Elevate Healthcare in Sarasota, FL, is seeking a Customer Support Technician (Phone Support) to provide responsive, phone-based technical assistance for our healthcare simulation products. You will diagnose issues via guided questioning, walk customers through repairs and maintenance, and document each interaction for follow-up and escalation.

The role requires clear communication, patience, and the ability to explain technical steps to users with varied experience.

Qualifications

Experience providing phone-based technical support or help desk services.
Strong verbal communication and ability to guide users clearly.
Working knowledge of computer systems, software, hardware, and basic networks.
Healthcare equipment support background preferred.

Responsibilities

Provide phone-based technical support to customers and follow up via email, chat, or tickets.
Diagnose and troubleshoot hardware, software, connectivity, configuration, and equipment issues through questions.
Guide customers through repairs, resets, updates, and routine maintenance without visual access to the system.
Communicate instructions clearly and confirm understanding at each step.
Document interactions, issues, steps, resolutions, and follow-ups in the ticketing system.
Escalate complex issues to engineering, product, field service, or management with clear documentation.
Identify recurring issues and provide feedback to improve products and services.