SAP Private Cloud Delivery Lead — Enterprise

SAP SE; Pennsylvania; Híbrido; USD 107.000 - 231.000; Jornada completa

Descripción de la vacante

SAP SE seeks a Client Delivery Manager to own the SAP Private Cloud engagement lifecycle—from contract handover to renewal—and to drive customer success by ensuring adoption, contract compliance, and measurable business outcomes. You will lead governance sessions, protect revenue, and orchestrate cross-functional teams across international, virtual environments.

Serving as the primary point of contact for enterprise customers, you will surface upsell opportunities, manage risk, and accelerate

Formación

• 8 years' experience in SAP Basis and/or infrastructure operation/development.
• 6+ years' experience in a customer-facing role.
• Proven track record managing complex, high-value contracts across international, virtual teams.
• Adaptive leadership: de-escalate with composure, flex to competing stakeholder demands, and lead through ambiguity.
• Financial acumen to track contract value and connect delivery to commercial outcomes.
• Structured project management with governance experience; PM certification is an advantage.
• SAP Basis/Technical depth and understanding of private cloud deployments and infrastructure.
• Bachelor's degree and ability to present to a CIO and work with a platform engineer.
• Fluency with agentic AI tools for customer interactions, insights, and delivery acceleration.

Responsabilidades

• Own the end-to-end SAP Private Cloud engagement lifecycle—from contract handover through renewal.
• Drive customer success by leading adoption conversations, tracking contract compliance, and ensuring contracted business outcomes are delivered.
• Run governance sessions and present results to senior stakeholders, including CxO-level sponsors.
• Safeguard revenue by identifying entitlement leakage, churn risk, and escalation triggers.
• Serve as single-engine orchestrator for C2C customers—owning consumption tracking, risk mitigation, and revenue protection.
• Partner with account teams to surface upsell, cross-sell, and renewal readiness opportunities.
• Lead AI adoption for your customers—drive release version currency, entitlement consumption, and AI-driven outcomes.

Conocimientos

SAP Basis

Customer-facing

Contract management

Governance

PM certification

Leadership

AI tooling

Executive communication

Educación

Bachelor's degree

Descripción del empleo

SAP SE seeks a Client Delivery Manager to own the SAP Private Cloud engagement lifecycle—from contract handover to renewal—and to drive customer success by ensuring adoption, contract compliance, and measurable business outcomes. You will lead governance sessions, protect revenue, and orchestrate cross-functional teams across international, virtual environments.

Serving as the primary point of contact for enterprise customers, you will surface upsell opportunities, manage risk, and accelerate