Private Cloud Delivery Lead - US Northeast

SAP SE

Newtown Square (Delaware County)

On-site

USD 107,000 - 231,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

SAP SE in the United States is seeking a Client Delivery Manager for SAP Private Cloud, acting as the single point of accountability for enterprise customers and driving adoption, renewals, and revenue protection.

You will lead adoption conversations, govern contracts, surface upsell opportunities, and coordinate across global teams, including CIO-level sponsors. Fluent with AI tools and SAP Basis/private cloud expertise are essential for success.

Qualifications

8 years' experience in SAP Basis and/or infrastructure operation/development.
6+ years' experience in a customer-facing role.
Proven track record managing complex, high-value contracts across international teams.
Adaptive leadership style with ability to de-escalate and lead through ambiguity.
Financial acumen to track contract value and connect delivery to commercial outcomes.
Structured project management with governance experience; PM certification is a plus.
SAP Basis/Technical depth and private cloud deployments knowledge.
Bachelor's degree; able to present to a CIO and work with platform engineers.
Fluency with agentic AI tools for customer interactions and delivery workflows.

Responsibilities

Own the end-to-end SAP Private Cloud engagement lifecycle from contract handover through renewal.
Lead adoption conversations, track contract compliance, and ensure contracted business outcomes are delivered.
Run structured governance sessions and present results to senior stakeholders, including CIO-level sponsors.
Safeguard revenue by proactively identifying entitlement leakage, churn risk, and escalation triggers.
Serve as single-engine orchestrator for C2C customers — owning consumption tracking, risk mitigation, and revenue protection.
Partner with account teams to surface upsell, cross-sell, and renewal readiness opportunities.
Lead AI adoption for your customers — drive release version currency, accelerate entitlement consumption, and demonstrate measurable AI-driven business outcomes.