Cloud Delivery Manager – SAP RISE & HEC Expertise

SAP SE; Herndon (VA); Presencial; USD 140.000 - 190.000; Jornada completa

Descripción de la vacante

SAP NS2 is seeking a Client Delivery Manager to serve as the primary contact for cloud customers, leading onboarding, service delivery, and renewal efforts. You will guide architecture, governance, and ongoing engagement with cross-functional teams.

You will bring 6+ years in SAP consulting/hosting delivering customer-facing projects and extensive SAP cloud experience, including HEC and S/4HANA, with strong communication to executives.

Formación

• 6+ years managing and delivering SAP consulting, hosting, support, or operations projects in customer-facing roles.
• 5+ years of SAP Basis and/or infrastructure operations or development experience.
• Hands-on expertise with SAP cloud solutions, including HEC and S/4HANA.
• Experience delivering SAP Enterprise Cloud or on-premises solutions for enterprise clients.
• Understanding of SAP’s cloud ERP offerings (Cloud ERP Private / RISE with SAP) and SAP NS2 cloud operating models.
• Foundational knowledge of cloud and SAP operations (networking, HA/DR, integrations).
• SAP Basis experience and/or certification with a major hyperscaler (AWS, Azure, or Google Cloud).
• Bachelor’s degree in a related field.
• Strong communication skills for both technical and executive audiences.
• Engagement management, relationship building, and de-escalation strengths.

Responsabilidades

• End-to-end customer engagements from contract signature through renewal, including onboarding, service delivery, project initiation, architecture guidance, and governance coaching.
• Strong and lasting customer relationships with executives and stakeholders across SAP NS2.
• Quarterly business reviews and balanced scorecards that drive transparency, service quality, and continuous improvement.
• Service and business plans aligned to customer needs and SAP NS2’s cloud strategy.
• Seamless delivery lifecycle orchestration - scope, budget, milestones, releases, maintenance, and long-term account vision.
• Customer IT calendars, monthly service reporting, and execution of Enhanced Managed Services and Cloud Application Services.
• Stabilization and recovery paths in critical customer situations in partnership with MCC and OCC teams.
• Commercial growth opportunities through cross-sell, upsell, renewals, and SLA management.

Conocimientos

Engagement management

Relationship building

De-escalation

Cross-functional collaboration

SAP cloud solutions

S/4HANA

SAP Basis

Cloud operations

Executive communication

Leadership

Educación

Bachelor’s degree in related field

Herramientas

SAP HEC

S/4HANA

Cloud platforms (AWS/Azure/Google)

Descripción del empleo

SAP NS2 is seeking a Client Delivery Manager to serve as the primary contact for cloud customers, leading onboarding, service delivery, and renewal efforts. You will guide architecture, governance, and ongoing engagement with cross-functional teams.

You will bring 6+ years in SAP consulting/hosting delivering customer-facing projects and extensive SAP cloud experience, including HEC and S/4HANA, with strong communication to executives.