Client Delivery Lead - SAP Cloud (RISE/S4HANA)

SAP SE; Herndon (VA); On-site; USD 140,000 - 180,000; Full time

Job summary

SAP NS2 is seeking a Client Delivery Manager to lead end-to-end customer engagements for cloud solutions such as RISE with SAP, S/4HANA private cloud, and HANA Cloud. You will manage onboarding, service delivery, governance, and renewal initiatives while building strong executive relationships across SAP NS2.

The role requires 6+ years in SAP customer-facing delivery, deep SAP cloud experience, and a proactive problem-solving mindset.

Qualifications

• 6+ years managing and delivering SAP consulting, hosting, support, or operations projects in customer-facing roles.
• 5+ years of SAP Basis and/or infrastructure operations or development experience.
• Hands-on expertise with SAP cloud solutions, including HEC and S/4HANA.
• Experience delivering SAP Enterprise Cloud or on-premises solutions for enterprise clients.
• Understanding of SAP’s cloud ERP offerings and NS2 cloud operating models.
• Foundational knowledge of cloud and SAP operations (networking, HA/DR, integrations).
• SAP Basis experience and/or certification with a major hyperscaler (AWS, Azure, or Google Cloud).
• Bachelor’s degree in a related field.
• Strong communication skills for both technical and executive audiences.
• Engagement management, relationship building, and de-escalation strengths.
• Multitasking across several engagements with a proactive, problem-solving mindset.
• Leadership, organizational, and interpersonal skills for cross-functional collaboration.
• Knowledge or certification in SAP IT operations standards (ITIL 4, Run SAP, SAP CoE, Solution Manager ALM, FRUN).

Responsibilities

• End-to-end customer engagements from contract signature through renewal, including onboarding, service delivery, project initiation, architecture guidance, and governance coaching.
• Strong and lasting customer relationships with executives and stakeholders across SAP NS2.
• Quarterly business reviews and balanced scorecards to drive transparency and continuous improvement.
• Service and business plans aligned to customer needs and SAP NS2’s cloud strategy.
• Seamless delivery lifecycle orchestration—scope, budget, milestones, releases, maintenance, and long-term account vision.
• Customer IT calendars, monthly service reporting, and execution of Enhanced Managed Services and Cloud Application Services.
• Stabilization and recovery paths in critical customer situations with MCC and OCC teams.
• Commercial growth opportunities through cross-sell, upsell, renewals, and SLA management.

Skills

Engagement management

Delivery management

Account management

SAP knowledge

Strong communication

Leadership

Cross-functional collaboration

Problem-solving mindset

Education

Bachelor’s degree in related field

Tools

SAP HEC

S/4HANA

SAP Basis

AWS/Azure/Google Cloud

Job description

SAP NS2 is seeking a Client Delivery Manager to lead end-to-end customer engagements for cloud solutions such as RISE with SAP, S/4HANA private cloud, and HANA Cloud. You will manage onboarding, service delivery, governance, and renewal initiatives while building strong executive relationships across SAP NS2.

The role requires 6+ years in SAP customer-facing delivery, deep SAP cloud experience, and a proactive problem-solving mindset.