Client Delivery Lead – SAP Cloud

SAP IT Business Systeme; Herndon (VA); On-site; USD 100,000 - 216,000; Full time

Job summary

SAP NS2 is seeking a Client Delivery Manager to serve as the primary contact for SAP NS2 cloud customers, focusing on RISE with SAP and S/4HANA cloud. You will drive end-to-end engagement from signature through renewal and guide architecture, governance, and service delivery.

The ideal candidate has 6+ years in SAP consulting delivery, strong communication skills, and experience with cloud ERP offerings and hyperscaler integrations.

Qualifications

• 6+ years managing and delivering SAP consulting, hosting, support, or operations projects in customer-facing roles.
• 5+ years of SAP Basis and/or infrastructure operations or development experience.
• Hands-on expertise with SAP cloud solutions, including HEC and S/4HANA.
• Experience delivering SAP Enterprise Cloud or on-premises solutions for enterprise clients.
• Understanding of SAP’s cloud ERP offerings (Cloud ERP Private / RISE with SAP) and SAP NS2 cloud operating models.
• Foundational knowledge of cloud and SAP operations (networking, HA/DR, integrations).
• SAP Basis experience and/or certification with a major hyperscaler (AWS, Azure, or Google Cloud).
• Bachelor’s degree in a related field.
• Strong communication skills for both technical and executive audiences.
• Engagement management, relationship building, and de-escalation strengths.
• Ability to multitask across several engagements with a proactive, problem-solving mindset.
• Leadership, organizational, and interpersonal skills suitable for cross-functional collaboration.
• Knowledge or certification in SAP IT operations standards (ITIL 4, Run SAP, SAP CoE, Solution Manager ALM, FRUN, etc.).

Responsibilities

• Lead end-to-end customer engagements from contract through renewal.
• Own onboarding, service delivery, project initiation, and governance coaching.
• Build strong relationships with executives and stakeholders across SAP NS2.
• Provide architectural guidance and cross-sell/upsell/renewal support.
• Coordinate with cross-functional teams to ensure service excellence.

Skills

SAP consulting

Engagement management

Relationship management

SAP Basis

SAP cloud

S/4HANA

Cloud operations

Hyperscaler cloud (AWS/Azure/GCP)

Education

Bachelor's degree in a related field

Job description

SAP NS2 is seeking a Client Delivery Manager to serve as the primary contact for SAP NS2 cloud customers, focusing on RISE with SAP and S/4HANA cloud. You will drive end-to-end engagement from signature through renewal and guide architecture, governance, and service delivery.

The ideal candidate has 6+ years in SAP consulting delivery, strong communication skills, and experience with cloud ERP offerings and hyperscaler integrations.