Global Private Cloud Delivery Manager

SAP SE; Newtown Square (Delaware County); On-site; USD 130,000 - 180,000; Full time

Job summary

SAP SE is seeking a senior SAP Private Cloud Engagements professional for the Northeast Market Unit. You will own end-to-end SAP Private Cloud engagements, from contract handover through renewal, and lead adoption conversations while safeguarding revenue and ensuring the promised business outcomes.

You will run governance sessions, collaborate with account teams for upsell opportunities, and drive renewal readiness across global enterprise customers, balancing technical depth with executive

Qualifications

• 6+ years in SAP cloud operations, infrastructure, or customer delivery.
• Ability to translate complex technical realities into plain business language.
• Experience managing large contracts across international teams.
• Structured project management and governance skills.
• Experience presenting to CIOs and collaborating with engineers.
• Bachelor's degree required; PM certification advantageous.
• SAP Basis/Technical knowledge and private cloud deployment experience.
• Strong de-escalation skills; thrive in global, virtual environments.

Responsibilities

• Own SAP Private Cloud engagements for enterprise customers in the Northeast Market Unit.
• Manage full lifecycle from handover to renewal; ensure contract compliance.
• Lead adoption conversations and monitor outcomes to safeguard revenue.
• Run governance sessions and report to senior stakeholders.
• Collaborate with account teams on upsell/cross-sell opportunities.
• Drive renewal readiness and measure customer satisfaction to reduce churn.
• Assist customers in adopting solution updates and AI entitlements.

Skills

SAP Cloud Ops

Governance

Stakeholder management

PM / Project management

CIO communication

Private cloud

SAP Basis knowledge

De-escalation

Global teams collaboration

Contract lifecycle management

Education

Bachelor's degree

PM certification

Tools

None

Job description

SAP SE is seeking a senior SAP Private Cloud Engagements professional for the Northeast Market Unit. You will own end-to-end SAP Private Cloud engagements, from contract handover through renewal, and lead adoption conversations while safeguarding revenue and ensuring the promised business outcomes.

You will run governance sessions, collaborate with account teams for upsell opportunities, and drive renewal readiness across global enterprise customers, balancing technical depth with executive