SAP O2C Lead - Hybrid Process Owner

ABB; Connecticut; Hybrid; USD 101,000 - 161,000; Full time

Benefits offered by this job

Health plan options

Life insurance

401k plan

Paid parental leave

Employee discount

Job summary

ABB is seeking an experienced SAP Business Process Owner to own the Order-to-Cash function end-to-end. You will oversee process development, implementation, and optimization across key SAP modules, collaborating with stakeholders and technical teams to drive continuous improvement.

The role reports to Senior Manager, Business Operations and offers a hybrid on-site and remote work model. Strong focus on end-to-end O2C and contract management, with opportunity to lead enterprise system solutions.

Qualifications

• Bachelor's degree in Business, Information Systems or related field.
• 10+ years as SAP business analyst or business process owner.
• Strong stakeholder communication and influence.
• Proficient in SAP modules: SD, MM, CS and Contract Management.
• Knowledge or experience in SFDC application.
• Strong analytical skills with end-to-end Order-to-Cash and contract management.
• Ability to manage multiple projects with competing priorities.
• Proficient in English.

Responsibilities

• Support Order-to-Cash processes of local SAP ERP modules (SD, CS, MM, EWM) and business applications.
• Collaborate with SAP developers to implement new solutions based on gathered requirements.
• Improve subscription and contract management processes in SAP, SFDC and e-commerce tools.
• Provide end-user support for Order-to-Cash including warranty, field service, demand planning, repair workshop planning, manufacturing, and sales & distribution.
• Provide technical expertise and partner with team members on business problems or process improvements.
• Escalate issues and coordinate with SAP regional center of excellence and global Support to resolve problems/bugs.
• Identify strategies and implement processes to prevent service disruption.
• Assist with SAP upgrade testing and end-user training; document current and future state workflows.

Skills

SAP ERP

SD/MM/CS

Contract Mgmt

SFDC

English

Education

Bachelor's degree in Business/IS or related

Tools

Job description

ABB is seeking an experienced SAP Business Process Owner to own the Order-to-Cash function end-to-end. You will oversee process development, implementation, and optimization across key SAP modules, collaborating with stakeholders and technical teams to drive continuous improvement.

The role reports to Senior Manager, Business Operations and offers a hybrid on-site and remote work model. Strong focus on end-to-end O2C and contract management, with opportunity to lead enterprise system solutions.