Hybrid SAP O2C Process Owner - ERP Optimization Lead

ABB; Massachusetts; Hybrid; USD 101,000 - 161,000; Full time

Benefits offered by this job

Health benefits

401k plan

Employee stock plan

Job summary

ABB is seeking a SAP Business Process Owner to own the Order-to-Cash function end-to-end. You will lead process development, implementation, and optimization across SAP modules, collaborating with stakeholders and technical teams to drive continuous improvement.

The role supports a hybrid on-site and remote work model. You will engage in upgrading SAP, training end users, and documenting current and future state processes, while serving as the go-to expert for enterprise system solutions.

Qualifications

• Bachelor’s degree in Business, Information Systems or related field.
• Minimum 10 years as SAP business analyst or business process owner.
• Strong ability to communicate with stakeholders to support proposed strategies, process improvements and operational decisions.
• Proficient in SAP modules: SD, MM, CS and Contract Management.
• Knowledge or experience in SFDC application.
• Strong analytical skills with an understanding of end-to-end Order-to-Cash and contract management.
• Capable of handling multiple projects concurrently with conflicting priority.
• Proficient in English.

Responsibilities

• Support Order-to-Cash processes of local SAP ERP modules (SD, CS, MM, EWM) and business applications.
• Gather business and system requirements with internal customers and collaborate with SAP developers to implement solutions.
• Drive improvement of subscription and contract management processes in SAP, SFDC and e-commerce tools.
• Provide end-user support in Order-to-Cash (warranty, field service, demand planning, repair workflow, manufacturing, sales & distribution).
• Provide technical expertise and work with team members to solve business problems or drive process improvements.
• Escalate issues and coordinate with SAP regional center of excellence and global Support and external consultants to resolve problems.

Skills

Stakeholder communication

Analytical thinking

English proficiency

SAP expertise

Education

Bachelor’s degree in Business, Information Systems or related field

Tools

SAP SD

SAP MM

SAP CS

Contract Management

Job description

ABB is seeking a SAP Business Process Owner to own the Order-to-Cash function end-to-end. You will lead process development, implementation, and optimization across SAP modules, collaborating with stakeholders and technical teams to drive continuous improvement.

The role supports a hybrid on-site and remote work model. You will engage in upgrading SAP, training end users, and documenting current and future state processes, while serving as the go-to expert for enterprise system solutions.