SAP IS-U Retail Access SME | Business Analysis (Remote)

Planet Group; New York (NY); Hybrid; USD 96.000 - 110.000; Vollzeit

Benefits dieser Stelle

Remote work with travel

40-hour work week

Long-term contract

Specialist SAP IS-U knowledge

Zusammenfassung

Planet Group is seeking an SAP IS-U Retail Access Management Analyst to support a utilities client on a long-term contract in a primarily remote role with 25% travel to New York. You will be the SME for Retail Access processes, translate business needs into technical requirements, and drive process improvements across supplier transactions, enrollments, and change activities.

The ideal candidate brings deep SAP IS-U knowledge in utility customer service, strong data-analysis skills, and proven

Qualifikationen

• Advanced knowledge of utility Customer Service operations and SAP IS-U (utility) system processes.
• Strong experience with Retail Access processes, including supplier-related transactions, enrollment and change activities, market requirements, and exception management.
• Proven ability to document business requirements and translate them into technical requirements for IT and technical support teams.
• Experience with query and reporting tools and strong data analysis skills.
• Advanced proficiency in Microsoft Office, including Excel, PowerPoint, Word, and SharePoint.
• Strong written and verbal communication skills.
• Must be authorized to work in the U.S.
• Ability to travel to New York approximately 25% of the time.
• Must successfully complete a background and reference check.

Aufgaben

• Provide in-depth research, analysis, and recommendations related to Customer Service business processes, operational performance, and continuous improvement initiatives.
• Serve as the SME for Retail Access processes, including supplier transactions, enrollment and change activities, exception management, and regulatory and operational support.
• Document business requirements and support compliance with regulatory, operational, and internal control requirements.
• Act as liaison between the business area and technical support organizations to ensure needs are accurately captured and translated.
• Support business process analysis, procedure development, workflow optimization, and issue resolution.
• Support testing, validation, and implementation of operational improvements.
• Support business continuity, governance, risk identification, escalation, and operational reporting.
• Help execute departmental priorities.

Kenntnisse

SAP IS-U

Retail Access

Document requirements

Data analysis

MS Office

Communication

Work authorization

Travel to NY/NY area

Background check

Tools

Excel

PowerPoint

Word

SharePoint

Jobbeschreibung

Planet Group is seeking an SAP IS-U Retail Access Management Analyst to support a utilities client on a long-term contract in a primarily remote role with 25% travel to New York. You will be the SME for Retail Access processes, translate business needs into technical requirements, and drive process improvements across supplier transactions, enrollments, and change activities.

The ideal candidate brings deep SAP IS-U knowledge in utility customer service, strong data-analysis skills, and proven