SAP IS-U CRM Consultant – Utilities (Electric/Gas)

DTI (Diversified Technology Inc.); New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

DTI (Diversified Technology, Inc.) is seeking an experienced SAP IS-U Customer Service / CRM Consultant for a 2-3 year engagement in the NY area. The role requires strong functional expertise in Utilities, supporting Electricity and Gas business processes, with hands-on IS-U Customer Service and CRM work.

Travel up to 25% is expected. You will lead requirements gathering, fit-to-standard workshops, configuration, testing, and deployment, coordinating with Billing, FI-CA, Device Management,

Qualifications

• 8–10 years SAP IS-Utilities experience with strong focus on Customer Service and CRM.
• Strong Utilities industry experience supporting Electricity and Gas processes.
• Hands-on experience with SAP IS-U Customer Service and related customer-facing processes.
• Experience on large-scale SAP Utilities implementations, upgrades, enhancements, and production support engagements.

Responsibilities

• Lead and support requirements gathering, Fit-to-Standard / Fit-Gap workshops, solution design, configuration, testing, and deployment.
• Translate Electricity and Gas business requirements into scalable SAP IS-U solutions.
• Configure and support IS-U Customer Service and CRM functionality.
• Develop functional specifications for enhancements, interfaces, conversions, and reports.
• Coordinate integrations with Billing, FI-CA, Device Management, Metering, Field Service, CRM and external utility systems.
• Support SIT, UAT, defect resolution, cutover, go-live, and post-production stabilization.
• Troubleshoot complex production issues and perform root-cause analysis.
• Work directly with utility business users and provide functional guidance and best-practice recommendations.
• Collaborate effectively with onsite/offshore teams and cross-functional SAP teams.

Skills

SAP IS-U

Customer Service

CRM processes

Utilities industry

Stakeholder management

S/4HANA Utilities

Job description

DTI (Diversified Technology, Inc.) is seeking an experienced SAP IS-U Customer Service / CRM Consultant for a 2-3 year engagement in the NY area. The role requires strong functional expertise in Utilities, supporting Electricity and Gas business processes, with hands-on IS-U Customer Service and CRM work.

Travel up to 25% is expected. You will lead requirements gathering, fit-to-standard workshops, configuration, testing, and deployment, coordinating with Billing, FI-CA, Device Management,