San Antonio Remote Client Support Specialist

OneTouch Direct, LLC; San Antonio (TX); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Care Plan

Paid Training

Development Benefits

Overtime opportunities

Job summary

OneTouch Direct, LLC seeks a Client Support Agent based in San Antonio, TX to join our on-site team. You will respond to client inquiries by phone, email, and chat, applying product knowledge to resolve issues and maintain high satisfaction.

The role offers full-time hours, training and potential overtime, with a focus on clear communication, documentation accuracy, and collaboration to continuously improve service delivery.

Qualifications

• 1–2 years of customer service or support experience.
• Exceptional verbal and written communication skills.
• Familiarity with CRM software and customer support tools.
• Ability to work remotely with minimal supervision.
• Strong analytical and problem-solving abilities.
• Must be available to work flexible hours, including evenings and weekends.

Responsibilities

• Respond to incoming customer inquiries via phone, email, and chat.
• Demonstrate a thorough understanding of our products and services to effectively address client needs.
• Provide solutions to problems while ensuring a positive customer experience.
• Maintain accurate documentation of all client interactions.
• Work collaboratively with team members to continuously improve service delivery.

Skills

Verbal communication

Written communication

Problem-solving

Analytical thinking

Tools

CRM software

Job description

OneTouch Direct, LLC seeks a Client Support Agent based in San Antonio, TX to join our on-site team. You will respond to client inquiries by phone, email, and chat, applying product knowledge to resolve issues and maintain high satisfaction.

The role offers full-time hours, training and potential overtime, with a focus on clear communication, documentation accuracy, and collaboration to continuously improve service delivery.