Bilingual Remote Support Specialist — English/Spanish

OneTouch Direct, LLC; San Antonio (TX); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

40 hrs/week

Overtime opportunities

Health care plan

Paid training

Diverse culture

Job summary

OneTouch Direct, LLC is seeking a Billingual Remote Client Support Agent to join our customer service team in a remote role anchored in San Antonio, TX. You will respond to inquiries via phone, email, and chat, applying product knowledge to resolve issues and ensure a positive experience.

Beyond strong communication in English and Spanish, you will document interactions, collaborate with teammates, and adapt to flexible hours including evenings and weekends.

Qualifications

• 1–2 years of customer service or support experience.
• Fluent in both English and Spanish.
• Excellent verbal and written communication skills.
• Familiarity with CRM software and customer support tools.
• Ability to work remotely with minimal supervision.

Responsibilities

• Respond to incoming customer inquiries via phone, email, and chat.
• Demonstrate understanding of products and services to address client needs.
• Provide solutions while ensuring a positive customer experience.
• Maintain accurate documentation of all client interactions.
• Collaborate with team members to improve service delivery.

Skills

Bilingual English/Spanish

Customer service

CRM software

Communication skills

Tools

CRM software

Chat tools

Job description

OneTouch Direct, LLC is seeking a Billingual Remote Client Support Agent to join our customer service team in a remote role anchored in San Antonio, TX. You will respond to inquiries via phone, email, and chat, applying product knowledge to resolve issues and ensure a positive experience.

Beyond strong communication in English and Spanish, you will document interactions, collaborate with teammates, and adapt to flexible hours including evenings and weekends.