Bilingual Remote Client Support Specialist

OneTouch Direct, LLC; Athens (GA); Remote; USD 17,000 - 25,000; Full time

Benefits offered by this job

Full time

Great pay

Training

Health benefits

Job summary

OneTouch Direct, LLC is seeking a Bilingual Remote Client Support Agent in Georgia. This remote position focuses on delivering prompt, professional responses to client inquiries via phone, email, and chat, with emphasis on exceptional service and accurate documentation.

Requirements include 1–2 years in customer service, fluency in English and Spanish, CRM tool familiarity, and the ability to work flexible hours, including evenings and weekends.

Qualifications

• 1–2 years of customer service or support experience.
• Fluent in English and Spanish.
• Exceptional verbal and written communication skills.
• Familiarity with CRM software and customer support tools.
• Ability to work remotely with minimal supervision.
• Strong analytical and problem-solving abilities.
• Available to work flexible hours, including evenings and weekends.

Responsibilities

• Respond to incoming customer inquiries via phone, email, and chat.
• Demonstrate a thorough understanding of our products and services to address client needs.
• Provide solutions to problems while maintaining a positive customer experience.
• Maintain accurate documentation of all client interactions.
• Work with the team to continuously improve service delivery.

Skills

Bilingual (English/Spanish)

Tools

CRM software

Job description

OneTouch Direct, LLC is seeking a Bilingual Remote Client Support Agent in Georgia. This remote position focuses on delivering prompt, professional responses to client inquiries via phone, email, and chat, with emphasis on exceptional service and accurate documentation.

Requirements include 1–2 years in customer service, fluency in English and Spanish, CRM tool familiarity, and the ability to work flexible hours, including evenings and weekends.