Remote Client Support Agent - San Antonio, TX at OneTouch Direct

OneTouch Direct, LLC; San Antonio (TX); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Care Plan

Paid Training

Development Benefits

Overtime opportunities

Job summary

OneTouch Direct, LLC seeks a Client Support Agent based in San Antonio, TX to join our on-site team. You will respond to client inquiries by phone, email, and chat, applying product knowledge to resolve issues and maintain high satisfaction.

The role offers full-time hours, training and potential overtime, with a focus on clear communication, documentation accuracy, and collaboration to continuously improve service delivery.

Qualifications

• 1–2 years of customer service or support experience.
• Exceptional verbal and written communication skills.
• Familiarity with CRM software and customer support tools.
• Ability to work remotely with minimal supervision.
• Strong analytical and problem-solving abilities.
• Must be available to work flexible hours, including evenings and weekends.

Responsibilities

• Respond to incoming customer inquiries via phone, email, and chat.
• Demonstrate a thorough understanding of our products and services to effectively address client needs.
• Provide solutions to problems while ensuring a positive customer experience.
• Maintain accurate documentation of all client interactions.
• Work collaboratively with team members to continuously improve service delivery.

Skills

Verbal communication

Written communication

Problem-solving

Analytical thinking

Tools

CRM software

Job description

Remote Client Support Agent

MUST LIVE IN SAN ANTONIO, TX

This Full time on site position offers great opportunities for career growth.

Join OneTouch Direct as a Remote Client Support Agent, where you will play a key role in delivering exceptional support to our clients.

As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy.

Position Overview

In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.

Key Responsibilities

• Respond to incoming customer inquiries via phone, email, and chat.
• Demonstrate a thorough understanding of our products and services to effectively address client needs.
• Provide solutions to problems while ensuring a positive customer experience.
• Maintain accurate documentation of all client interactions.
• Work collaboratively with team members to continuously improve service delivery.

Requirements

• Minimum of 1-2 years of experience in customer service or support.
• Exceptional verbal and written communication skills.
• Familiarity with CRM software and customer support tools.
• Ability to work efficiently in a remote setting with minimal supervision.
• Strong analytical and problem-solving abilities.
• Must be available to work flexible hours, including potential evenings and weekends.

Technical Requirements

• Must have a reliable desktop or laptop computer running Windows 11.
• High-speed wired internet connection is required.
• USB headset with noise-canceling capability (wireless headsets are not acceptable).
• Webcam (built-in or external) is necessary for video interactions.

Benefits

• Full time.
• 40 hours per week schedule with overtime opportunities!
• Great pay.
• Hourly base salary + benefits!
• Training.
• Paid training \& development Benefits.
• Health Care Plan (Medical, Dental & Vision)
• Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment