Remote Bilingual Client Support Specialist

OneTouch Direct, LLC; Georgia; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Full-time

Overtime opportunities

Competitive hourly pay

Paid training

Health care

Job summary

OneTouch Direct is seeking a Bilingual Remote Client Support Agent in Georgia. This role focuses on delivering exceptional customer service through phone, email, and chat, with a emphasis on resolving inquiries with empathy and professionalism.

The position requires fluency in English and Spanish, strong communication skills, and the ability to work remotely with minimal supervision. Candidates should be comfortable with CRM tools and documentation of client interactions.

Qualifications

• 1-2 years of customer service or support experience.
• Fluent in English and Spanish.
• Exceptional verbal and written communication skills.
• Familiarity with CRM software and customer support tools.

Responsibilities

• Respond to incoming customer inquiries via phone, email, and chat.
• Demonstrate a thorough understanding of our products and services to address client needs.
• Provide solutions to problems while ensuring a positive customer experience.
• Maintain accurate documentation of all client interactions.
• Work collaboratively with team members to improve service delivery.

Skills

Bilingual English/Spanish

Customer service experience

Remote work

Tools

CRM software

Ticketing tools

Job description

OneTouch Direct is seeking a Bilingual Remote Client Support Agent in Georgia. This role focuses on delivering exceptional customer service through phone, email, and chat, with a emphasis on resolving inquiries with empathy and professionalism.

The position requires fluency in English and Spanish, strong communication skills, and the ability to work remotely with minimal supervision. Candidates should be comfortable with CRM tools and documentation of client interactions.