Sample Operations Coordinator: Drive Efficient Product Workflows

Williams-Sonoma, Inc.; New York (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Employee discount on all brands

401(k) plan and investments

Paid time off and holidays

Health, dental, and vision insurance

Job summary

Williams-Sonoma, Inc. is seeking a detail-oriented Sample Operations Coordinator in New York to own the day-to-day sample receiving, tracking, organization, and reporting across product categories.

You will partner with Product Development, Design, Merchandising, and Facilities to ensure timely samples for milestones, reviews, and photoshoots, while enhancing data visibility and process efficiency.

Qualifications

• 2-4 years of experience in Product Development, Operations, Merchandising, Production, Sample Management, or a related field; home goods or retail experience preferred.
• Strong organizational skills and exceptional attention to detail.
• Proficiency in Microsoft Outlook and Office, especially Excel.
• Experience with Airtable or similar tracking/project management tools preferred.
• PLM experience preferred, but not required.
• BA/BS degree preferred or equivalent professional experience.

Responsibilities

• Own and maintain the sample tracking process across assigned categories, ensuring accurate visibility to sample status from shipment through receipt, staging, and final placement.
• Manage the timely receipt, unboxing, identification, and logging of sample shipments; maintain accurate records in tracking systems.
• Create and maintain sample reporting standards to provide visibility to shipment status and issues.
• Partner with Design and Product Development to keep sample workrooms organized and searchable.
• Coordinate sample setup for product reviews and photoshoots, ensuring priority samples are ready for review.
• Monitor third- party shipping issues, lost shipments, and discrepancies.
• Identify opportunities to improve sample flow, organization, reporting, and communication.

Skills

Organizational skills

Attention to detail

Excel proficiency

Airtable experience

PLM experience

Education

BA/BS degree

Tools

Airtable

PLM

Job description

Williams-Sonoma, Inc. is seeking a detail-oriented Sample Operations Coordinator in New York to own the day-to-day sample receiving, tracking, organization, and reporting across product categories.

You will partner with Product Development, Design, Merchandising, and Facilities to ensure timely samples for milestones, reviews, and photoshoots, while enhancing data visibility and process efficiency.