Salon Guest Experience & Retail Specialist

JCPenney; Spencer (IA); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Employee discount

Benefits package

Paid holidays

Job summary

JCPenney is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, schedule appointments, and deliver exceptional service in a salon setting.

You will drive retail sales by recommending products aligned with guest needs, while collaborating with stylists to reinforce recommendations and support promotions. A strong emphasis is placed on guest experience and high hospitality standards.

Qualifications

• Love for salon products and services.
• Drive to achieve sales, profit, and service goals.
• Take ownership of customer interactions and outcomes.
• Proactive in improving the customer experience with energy and urgency.

Responsibilities

• Proactively recommends retail products based on guests' needs and promotions.
• Achieves or exceeds individual retail sales goals and supports salon targets.
• Educates guests on product benefits and usage for at-home care.
• Partners with stylists to reinforce product recommendations at checkout.
• Supports in-salon promotions, launches and limited-time offers.
• Maintains focus on daily/weekly/monthly retail goals and productivity.

Skills

Passion for Salon

Results

Ownership

Intensity

Job description

JCPenney is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, schedule appointments, and deliver exceptional service in a salon setting.

You will drive retail sales by recommending products aligned with guest needs, while collaborating with stylists to reinforce recommendations and support promotions. A strong emphasis is placed on guest experience and high hospitality standards.