Salon Guest Experience & Sales Specialist

JCPenney; Henderson (NV); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Medical benefits

Life insurance

Paid vacation/holidays

401(k) with company match

Job summary

JCPenney is seeking a Salon Customer Experience Specialist to warmly welcome guests, manage front desk operations, and support scheduling and payments. You will confidently recommend retail products aligned with guests' hair routines and promotions, collaborating with stylists to enhance sales and service quality.

You will drive guest satisfaction through attentive service, product knowledge, and loyalty program engagement, while upholding cleanliness and smooth salon operations.

Qualifications

• Strong passion for salon products and services.
• Ability to drive sales while delivering outstanding guest experiences.
• Take ownership for tasks and guest satisfaction.
• Proactive and energetic in improving the customer journey.

Responsibilities

• Greet guests warmly and create a lasting first impression.
• Proactively recommend and educate guests on retail products.
• Assist with checkout, promotions, and loyalty program enrollment.
• Collaborate with stylists and management to meet salon goals.
• Support front desk operations, scheduling, and receipts accurately.

Skills

Passion for salon

Results

Ownership

Intensity

Job description

JCPenney is seeking a Salon Customer Experience Specialist to warmly welcome guests, manage front desk operations, and support scheduling and payments. You will confidently recommend retail products aligned with guests' hair routines and promotions, collaborating with stylists to enhance sales and service quality.

You will drive guest satisfaction through attentive service, product knowledge, and loyalty program engagement, while upholding cleanliness and smooth salon operations.