Salon Guest Experience & Retail Advocate

JCPenney; Somerset (KY); On-site; USD 16,531 - 20,664; Full time

Job summary

JCPenney is seeking a Salon Customer Experience Specialist to greet guests warmly, manage appointments, and promote retail products that enhance each guest's hair routine. You will support front desk operations, collaborate with stylists, and drive in-salon promotions to boost service bookings and revenue.

The role emphasizes customer service excellence, product knowledge, and a proactive sales approach to build client trust and loyalty in a salon setting.

Qualifications

• Love for salon products and services.
• Ability to drive sales while delivering exceptional service.
• Accountability for actions and outcomes.
• Energetic, proactive mindset to improve guest experience.

Responsibilities

• Proactively recommends retail products based on guests' needs and promotions.
• Achieves or exceeds individual retail sales goals and supports salon targets.
• Educates guests on product benefits and usage for at-home care.
• Partners with stylists to reinforce product recommendations at checkout.
• Supports promotions, product launches and limited-time offers.
• Upholds hospitality standards from check-in to check-out and maintains front desk operations.

Skills

Passion for salon

Results

Ownership

Intensity

Job description

JCPenney is seeking a Salon Customer Experience Specialist to greet guests warmly, manage appointments, and promote retail products that enhance each guest's hair routine. You will support front desk operations, collaborate with stylists, and drive in-salon promotions to boost service bookings and revenue.

The role emphasizes customer service excellence, product knowledge, and a proactive sales approach to build client trust and loyalty in a salon setting.